Compassionate and detail-oriented Certified Medical Assistant with extensive experience in diverse urgent care settings, management, and nonprofit organizations. Dedicated to helping underserved populations improve social determinants of health in individuals. Leveraging personal recovery experience and a BA in Human Services to provide empathetic, inclusive, and comprehensive care to the community.
Hi, I’m
Rachel Dupree
Human Service Professional
Goose Creek,SC
Summary
Overview
13
years of professional experience
1
Certification
Work History
Bon Secours Roper St. Francis Healthcare
Certified Medical Assistant
2016.02 - Current (8 years & 7 months)
Job overview
- Managed patient records ensuring accuracy and compliance with regulatory standards
- Conducted patient assessments and interviews to determine needs and plan appropriate care
- Delivered patient-centered care prioritizing comfort and privacy
- Developed and conducted training sessions and workshops for colleagues demonstrating strong leadership and mentorship
- Collaborated with multidisciplinary teams to implement comprehensive care plans
- Identified and implemented process improvements to enhance efficiency and satisfaction
- Facilitated access to healthcare services for diverse patient populations ensuring comprehensive support
- Actively engaged in patient education and health advocacy, supporting informed health choices
- Proactively provided resources and support for patients seeking help with substance use disorders or co-occurring conditions.
Sea Turtle Ministries
Assistant to CEO
2014.02 - 2016.02 (2 years)
Job overview
- Supported strategic planning and execution of the organization’s mission
- Coordinated community outreach programs and events to foster connections and spiritual growth
- Managed daily administrative tasks including scheduling and record-keeping
- Produced communication materials and managed social media engagement
- Provided direct support to the CEO in leadership and community representation
- Demonstrated leadership in community engagement initiatives fostering relationships with local churches and organizations.
Van Heusen
Floor Supervisor
2011.09 - 2013.08 (1 year & 11 months)
Job overview
- Supervised and trained sales associates ensuring adherence to company policies
- Managed inventory levels and conducted regular audits to prevent loss
- Ensured high standards of customer service addressing inquiries and resolving issues
- Assisted in setting and achieving sales goals through effective merchandising
- Monitored store operations to ensure compliance with health and safety regulations
- Demonstrated strong organizational and leadership skills.
Education
Southern New Hampshire University Manchester
Bachelor of Arts from Human Services W/ Minor in Substance Misuse
05.2024
University Overview
- Honoree of Summa Cum Laude
- 3.89 GPA
- Dean's List 2020-2024
- Relevant Coursework: Communication Skills in Human Services, Human Services Organizational Systems, Public Policy and Advocacy, Family and Community Systems, Sociology of Social Problems, Case Management, Substance Use: Screening, Substance Use: From Prevention, Substance Use Counsel: Theory, Substance Use: Psychopharmacology, Prevention and Crisis Intervention
- Capstone Project: Project Name: Kensington Integrated MAT and Mental Health Program
Role: Program Developer
Description:
- Spearheaded the Kensington Integrated MAT and Mental Health Program, an initiative addressing substance use disorders and mental health issues in Northern Philadelphia's Kensington neighborhood.
- Facilitated seamless care coordination by integrating Medication-Assisted Treatment (MAT) with mental health services under one comprehensive program.
- Delivered a range of tailored services including MAT, individual and group counseling, psychiatric evaluations, and medication management.
- Collaborated with a multidisciplinary team of healthcare professionals to create personalized treatment plans addressing both substance use and mental health concerns.
- Enhanced accessibility to treatment by centralizing services, reducing barriers to care, and promoting recovery engagement.
- Emphasized cultural competence by employing practices that respect and reflect the diverse Kensington community, fostering inclusivity and belonging.
- Established partnerships with local organizations, healthcare providers, and community stakeholders to expand resources and support networks.
- Contributed to transforming the approach to substance use and mental health disorders, improving outcomes, reducing stigma, and promoting recovery in the Kensington community.
Trident Technical College North Charleston
Registered Medical Assistant Certificate from Medical Assisting
11.2015
University Overview
- Honoree of Valedictorian of class
- Ranked number 1 of class
- 4.0 GPA
Skills
- Crisis Intervention
- Empathy and Motivational Interviewing
- Co-occurring Conditions Management
- Case Management and Client Assessment
- Communication and Interpersonal Skills
- Cultural Sensitivity and Diversity Awareness
- Community Resource Navigation
- Substance misuse awareness
- Client Advocacy
- Implementing Client Care Plans
- Coping Techniques
- Client Intakes
Accomplishments
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Trained new teammates according to the standards of care at Roper St. Francis.
- Highly recognized for my flexibility and ability to work in the float pool and adapt to different environments, workflows, and diversity.
Volunteer Experience
Volunteer Experience
- Recovery Mentor:
Acted as a recovery mentor, supporting individuals where they are at in their recovery and guiding them through their health and recovery journeys to achieve positive outcomes
References
References
- Renee Dopson: CMA/coworker, Renee.Dopson@rsfh.com. 843-469-8591
- Cheryl Irwin: Nurse Practitioner/Coworker, Cheryl.Irwin@rsfh.com 843-819-1807
- Cailey Jenkins: Lifelong Friend/Mentor, CaileyfJenkins@gmail.com. 843-818-8289
- Kelly Jenkins: RN/Former coworker, KellyAnneJenkins@gmail.com. 717-968-4439
Letters of recommendations upon request.
Certification
- RMA - Registered Medical Assistant
Timeline
Certified Medical Assistant
Bon Secours Roper St. Francis Healthcare
2016.02 - Current (8 years & 7 months)
Assistant to CEO
Sea Turtle Ministries
2014.02 - 2016.02 (2 years)
Floor Supervisor
Van Heusen
2011.09 - 2013.08 (1 year & 11 months)
Southern New Hampshire University
Bachelor of Arts from Human Services W/ Minor in Substance Misuse
Trident Technical College
Registered Medical Assistant Certificate from Medical Assisting
- RMA - Registered Medical Assistant
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