Kayla Reynolds
Goose Creek,SC
Summary
Communicative and motivated leader with exceptional experience leading and training teams, delivering results, and exceeding expectations. Knowledgeable about maintaining current software and hardware to meet user needs, and eager to research how to improve to exceed them. Detail-oriented team player with strong technical and troubleshooting skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
IT Operations Manager (Shipboard Critical LAN)
United States Navy, USS John C. Stennis
05.2024 - 09.2025
- Routinely analyze network performance, troubleshoot system issues, and perform corrective actions
- Communicated within department of 500 members serviced, shipyard workers, vendors, and manufacturers to ensure maximum network operability
- Coordinated preventative maintenance plans based on system operability; leading to successful completion of 50 preventive and corrective maintenance items
- Coordinated and performed 3 Patch Management Revisions to include hardware, operating system, and antivirus updates
- Trained 10 system administrators and other system support personnel
- Read and interpret system schematics and drawings
- Independently produced and performed network restoration procedure from temporary routing configurations with zero errors and ahead of schedule
- Organized and documented network performance for review, to include network errors for service requests to manufacturers; led to closeout of approximately 150 Help Desk Tickets
- Coordinated and answered support calls with manufacturers as necessary for advanced troubleshooting
- Maintained network confidentiality, restricting network access or knowledge to unapproved users
Network Administrator (Shipboard Critical LAN)
United States Navy, USS John C. Stennis
08.2022 - 09.2025
- Daily use of Windows 10, vCenter/vROPS/ESXi, Active Directory, SQL servers, Veeam, SolarWinds, Microsoft, Firewall Policies, CAT5 Ethernet
- Collaborated in a team of 10 network administrators
- Communicated with network creators using IT Help Desk Ticket process as necessary for advanced troubleshooting, leading to closeout of approximately 40 tickets.
- Coordinated and performed planned network shutdowns and performed disaster recovery as necessary; safely recovered the network 4 times from environmental concerns
- Performed network patch update installations, enhancing network operability and efficiency
- Performed routine network administration, maintenance, and tech support
- Identified and swiftly troubleshot network issues in a high-stress and high-demand environment
- Responsible for continuous network capability and 220 computer clients, ensuring reliable connectivity for 500 department members
Nuclear Power Plant Operator-Water Analyst/Radiation Protection Technician
United States Navy, USS John C. Stennis
10.2021 - 09.2025
- Trained 12 junior operators on standard operating procedures and emergency response protocols.
- Analyzed water quality data using advanced analytical tools to ensure compliance with environmental regulations.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Operated and maintained nuclear mechanical systems to ensure optimal performance and safety compliance.
- Conducted routine radiological surveys and inspections to ensure safe working conditions and compliance with regulatory requirements.
Education
Bachelor of Science - Nuclear Engineering Technology
Excelsior University
Albany, NY 11.2021 - 07.2025
Nuclear Engineering
Naval Nuclear Power Training Command
Goose Creek10-2020
Skills
- Self motivation
- Problem-solving aptitude
- Excellent communication
- Disaster recovery planning
- System administration
- System performance optimization
- Time management
- Network troubleshooting
- Operating system management
- Server maintenance
- Tech support
Timeline
IT Operations Manager (Shipboard Critical LAN)
United States Navy, USS John C. Stennis
05.2024 - 09.2025
Network Administrator (Shipboard Critical LAN)
United States Navy, USS John C. Stennis
08.2022 - 09.2025
Bachelor of Science - Nuclear Engineering Technology
Excelsior University
11.2021 - 07.2025
Nuclear Power Plant Operator-Water Analyst/Radiation Protection Technician
United States Navy, USS John C. Stennis
10.2021 - 09.2025
Nuclear Engineering
Naval Nuclear Power Training Command
Accomplishments
- Awarded Navy and Marine Corps Achievement Medal for completing a network shutdown and restoration with accuracy and efficiency, and supporting and implementing a temporary network configuration to maintain maximum operability for 500 users.
Clearance
Active Secret