Molly Townsend
Fort Lauderdale,FL
Summary
Results-driven and highly organized Fleet & Talent Manager with 8+ years of progressive leadership experience in managing large teams, optimizing operations, and driving revenue growth. Proven ability to build strong relationships with team members and cruise partners, implement effective strategies, and achieve targets in fast-paced environments. Expertise in talent acquisition, employee retention, financial management, and process improvement. Seeking to leverage these skills to maximize efficiency and productivity in a challenging new role.
Overview
9
9
years of professional experience
Work History
Fleet & Talent Manager - Shipboard Operations
Park West Gallery
02.2023 - Current
- Oversaw all operational components of the art program for 109 cruise ships internationally, managing a team of 800+ staff.
- Spearheaded talent acquisition, including strategic placement of staff with diverse backgrounds and nationalities on a rotating 6-month contract basis.
- Helped to develop and implemented a talent retention program, resulting in a measurable reduction in employee turnover.
- Managed the Talent and Travel Coordinator team, handling vacations, contract staffing, travel, visas and various admin tasks.
- Analyzed budgets and identified cost-saving opportunities, providing detailed reports on spending and performance to present to cruise partners.
- Senior Fleet Manager responsibilities, including overseeing the Fleet Management team that manages the direct relationship with the cruise lines.
- Leveraged data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for the organization as a whole.
- Raised employee satisfaction levels by facilitating open lines of communication between staff and management regarding career development opportunities.
- Collaborated with hiring managers to accurately define position requirements, resulting in better-qualified candidate pools.
Owner & Operator
Estate Consultants 123 Inc.
01.2016 - Current
- Auctioneer of fine art, antiques, and personal property for family owned company servicing all of Central New York.
- Advised potential clients on the best avenues for liquidation and explained contract agreements.
- Conducted auctions in-house and on a live online bidding platform.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Scheduled appointments for item pickup and shipping.
- Collected payments, reconciled sales, and processed consignments.
- Researched and implemented marketing strategies to attract potential clients and promote auctions.
- Managed estate inventory and maintained accurate records of all items.
- Cultivated and maintained relationships with existing clients, ensuring satisfaction and repeat business.
- Provided exceptional customer service and promptly addressed client concerns and issues.
- Identified potential high-value items for inclusion in auctions, leveraging market research and expert knowledge.
Fleet Manager - Shipboard Operations
Park West Gallery
07.2021 - 02.2023
- Managed all operational components of the art program onboard 50+ ships within assigned cruise ship fleets.
- Collaborated with cruise line partners to establish and exceed annual revenue targets.
- Developed and executed strategies and initiatives to increase revenue and enhance guest satisfaction.
- Conducted regular reviews of financial performance and KPIs with shipboard staff and cruise line executive teams.
- Provided guidance and support to onboard teams (300+ staff) on policies, procedures, logistics, and requests.
- Cultivated strong relationships with cruise line partners, onboard teams, and various internal departments.
- Coached teams in conflict resolution techniques.
- Led the program setup on new build ships from inception to completion.
- Managed travel emergencies and facilitated staff placements.
- Conducted ship visits and sailings to audit processes, procedures, and marketing strategies, ensuring optimal revenue generation.
Art Gallery Director
Park West Gallery
06.2019 - 07.2021
- Managed and trained art associates and art stewards.
- Created schedules in compliance with MLC/ILO cruise guidelines.
- Consistently closed high-value invoices ($100k+).
- Generated leads and sales, and marketed the onboard art program.
- Arranged gallery and auction displays.
- Consulted and educated cruise guests about the onboard art program.
- Developed and maintained relationships with art collectors and enthusiasts to drive sales and increase gallery revenue.
Art Gallery Associate
Park West Gallery
06.2018 - 06.2019
- Worked on cruise ships internationally, selling fine art.
- Generated leads and sales, and marketed the onboard art program.
- Arranged gallery and auction displays.
- Consulted and educated cruise guests about the onboard art program.
- Independently managed the full sales process.
- Developed and maintained relationships with art collectors and enthusiasts to generate sales and increase revenue for the gallery.
Education
No Degree - Vocal Performance
Onondaga Community College
Syracuse, NYNo Degree - Business Administration And Management
SUNY College At Oswego
Oswego, NYHigh School Diploma -
Jordan Elbridge Junior-Senior High School
Jordan, NY06-2013
Skills
- Leadership
- Talent Management
- Relationship Management
- Financial Management
- Strategic Planning
- Sales
- Team Management
- Problem Solving
- Conflict Resolution
- Communication
- Negotiation
- Time Management
- Organization
- Multitasking
Languages
English
Native or Bilingual
Timeline
Fleet & Talent Manager - Shipboard Operations
Park West Gallery
02.2023 - Current
Fleet Manager - Shipboard Operations
Park West Gallery
07.2021 - 02.2023
Art Gallery Director
Park West Gallery
06.2019 - 07.2021
Art Gallery Associate
Park West Gallery
06.2018 - 06.2019
Owner & Operator
Estate Consultants 123 Inc.
01.2016 - Current
No Degree - Vocal Performance
Onondaga Community College
No Degree - Business Administration And Management
SUNY College At Oswego
High School Diploma -
Jordan Elbridge Junior-Senior High School
Similar Profiles
Luis Adrian Diaz MirabalLuis Adrian Diaz Mirabal
Land Coordinator at Park West GalleryLand Coordinator at Park West Gallery
Luz RodriguezLuz Rodriguez
Warehouse Forklift Operator at Park West GalleryWarehouse Forklift Operator at Park West Gallery
Sierra ParkSierra Park
International Art Dealer at Park West GalleryInternational Art Dealer at Park West Gallery