Desired Job Title
Fleet Manager II (Extended Operations)Assistant Branch ManagerSenior Licensed Personal BankerWork Type
Full TimePart TimeLocation Preference
RemoteHybridLocation: Platteville, WI
Open to relocation: Yes
Open To Work
Nicholas Flesch
Platteville,WI
Work Preference
Summary
Results-driven operations and customer service leader with 10+ years of experience in logistics, banking, and team management. Proven track record of managing high-volume operations, resolving complex issues, and building strong relationships with customers and stakeholders. Skilled in cross-functional coordination, crisis management, and process improvement.
Overview
10
10
years of professional experience
Work History
Fleet Manager II (Extended Operations)
Hirschbach Motor Lines, Inc.
Dubuque (Remote), USA
08.2018 - Current
- Coordinated daily fleet operations across departments to enhance service delivery
- Resolved high-volume driver and customer communications promptly and professionally
- Respond to time-sensitive operational challenges, minimizing disruptions and maintaining service levels
- Oversee administrative and billing-related processes to ensure accurate and timely payments
- Developed and maintained strong relationships with drivers, brokers, and customers to foster retention and satisfaction
- Operate across multiple systems simultaneously to manage logistics, communication, and reporting
Assistant Branch Manager
DuTrac Community Credit Union
Dubuque, USA
11.2017 - 08.2018
- Led daily branch operations, supervising and mentoring staff to meet performance and service goals
- Coordinated scheduling and payroll processes for branch employees, ensuring optimal staffing levels
- Resolved escalated customer issues, enhancing satisfaction and fostering retention
- Facilitated branch growth by building relationships and delivering tailored financial services
- Managed scheduling and payroll for branch employees
Senior Licensed Personal Banker
Wisconsin Bank & Trust
Monroe, USA
12.2016 - 11.2017
- Consistently exceeded sales and performance targets
- Developed and maintained a personal book of business by fostering strong client relationships
- Advised clients on banking, lending, and financial products to meet individual needs
- Coordinated with internal teams to enhance client relationships and promote product adoption
- Engaged in community outreach programs to build local partnerships to create new business opportunities
Skills
- Fleet Operations
- Logistics Management
- Operations Management
- Process Improvement
- Multi-System Navigation
- Billing & Administrative Operations
- Team Leadership and Coaching
- Leadership
- Conflict Resolution
- Customer Relationship Management
- Leadership
Volunteer Experience
- Big Brothers Big Sisters of Dane County
- Junior Achievement
- Ronald McDonald House
- Habitat for Humanity
- Other local/community events
Timeline
Fleet Manager II (Extended Operations)
Hirschbach Motor Lines, Inc.
08.2018 - Current
Assistant Branch Manager
DuTrac Community Credit Union
11.2017 - 08.2018
Senior Licensed Personal Banker
Wisconsin Bank & Trust
12.2016 - 11.2017