RACHEL DURANT
Marietta,GA
Summary
Experienced Associate Lead with a strong focus on pet care and direct support in fast-paced retail settings. Demonstrated ability to deliver attentive care, monitor needs, and communicate concerns to support health and optimal wellness. Committed to providing high-quality support, working well with teams, and maintaining a clean, safe environment while consistently caring for animals.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Associate Lead With Keys
Petsmart
06.2021 - Current
- Consults with veterinarians to diagnose problems and administer prescribed treatments.
- Administers medications to animals in treatment and documents changes in condition.
- Educates visitors and staff on proper animal care and handling.
- Assists with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trains and supervises new employees to apply best practices in customer service and store operations.
Sales Associate
Pet Supermarket
04.2021 - 06.2021
- Greeted customers and ascertained their needs.
- Answered customers' questions about merchandise and advised customers on merchandise selection.
- Cleaned animal enclosures to maintain clean living spaces for pets and prevent spread of disease.
- Cleaned display cases, shelves, and aisles.
- Worked and communicated efficiently with a team.
- Quickly learned new skills required and worked independently when staffing required.
- Trained 4 new employees and effectively communicated the tasks of the job.
Sales Associate - Cashier
Pet Supplies Plus
05.2017 - 10.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Science - Biology
KENNESAW STATE UNIVERSITY
Kennesaw, GA06-2027
Skills
- Medication administration
- Animal health tracking
- Behavior analysis
- Strong client interaction
- Collaborative team management
- Task delegation
- Facility maintenance
- Thorough cleaning practices
- Safe chemical handling
- Store recovery processes
- Pet care management
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Associate Lead With Keys
Petsmart
06.2021 - Current
Sales Associate
Pet Supermarket
04.2021 - 06.2021
Sales Associate - Cashier
Pet Supplies Plus
05.2017 - 10.2017
Bachelor of Science - Biology
KENNESAW STATE UNIVERSITY