Rachel Eckhart
Palm Bay,FL
Summary
Results-oriented Manager specializing in customer relationship management and operational oversight. Enhances workflow efficiency and staff productivity through effective training and schedule coordination. Committed to driving team performance and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Manager
Twins Express Carwash
Merritt Island, Florida
07.2023 - 08.2025
- Oversaw daily operations of carwash, ensuring efficient workflow and high customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and improve productivity.
- Trained staff on equipment usage and safety protocols, ensuring compliance with service standards.
- Resolved customer complaints promptly, enhancing customer experience and satisfaction.
- Allocated tasks to associates, improving collaboration and workflow during shifts.
- Facilitated team meetings to discuss operational improvements and promote effective communication.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
Sunglasss Hut Macys
Merritt Island, Florida
04.2017 - 03.2022
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and coordinated product restocking processes.
- Implemented visual merchandising standards to enhance store presentation.
- Trained and developed team members to enhance customer service skills.
- Fostered a positive work environment by encouraging teamwork and communication.
- Handled customer inquiries and resolved issues effectively and promptly.
- Resolved customer complaints in a timely manner.
- Conducted performance evaluations to support employee development initiatives.
- Recruited new employees by conducting interviews and assessing qualifications.
Executive Housekeeper
Homewood Suite Hotel
Kansas City, Missouri
04.2011 - 12.2016
- Implemented quality control checks, enhancing guest satisfaction and maintaining cleanliness standards.
- Supervised housekeeping staff to uphold high cleanliness standards.
- Inspected guest rooms and public areas to ensure compliance with established standards.
- Developed training programs for new employees on best practices in housekeeping.
- Managed inventory of cleaning supplies and equipment, ensuring availability for efficient housekeeping operations.
- Coordinated with maintenance department for timely repairs and upkeep.
- Scheduled staff shifts based on hotel occupancy demands.
- Prepared monthly reports on budgeting, scheduling, and payroll, providing insights for operational improvements.
Education
Certification - Medical Assistant
Wright Business School
Overland Park, KS09-1999
Timeline
Manager
Twins Express Carwash
07.2023 - 08.2025
Store Manager
Sunglasss Hut Macys
04.2017 - 03.2022
Executive Housekeeper
Homewood Suite Hotel
04.2011 - 12.2016
Certification - Medical Assistant
Wright Business School