Rachel Edmonds
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Back Office Medical Assistant
Ahwatukee Oral Surgery
Phoenix, AZ
05.2021 - 06.2023
- Created new patient charts and scanned documentation before and after appointments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Social Media Director
Kappa Alpha Theta
Gainesville, FL
09.2022 - 02.2023
- Collaborated with team members to develop creative campaigns for social media platforms.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Lead Hostess/Runner
Florencia Pizza Bistro
Phoenix, AZ
08.2021 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high service standards.
- Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Completed daily side work and opening and closing duties.
Education
Bachelor of Business - Finance
University of Florida
Gainesville, FL05.2025
Skills
- Service prioritization
- Organizational skills
- Personable nature and ability to communicate efficiently
- Knowledge of patient and customer service
Timeline
Social Media Director
Kappa Alpha Theta
09.2022 - 02.2023
Lead Hostess/Runner
Florencia Pizza Bistro
08.2021 - 07.2022
Back Office Medical Assistant
Ahwatukee Oral Surgery
05.2021 - 06.2023
Bachelor of Business - Finance
University of Florida