Rachel Ehrhart
Orwell
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
26
26
years of professional experience
2000
2000
years of post-secondary education
Work History
Customer Service Cashier
Quinn's Market
North Bloomfield
03.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and answering inquiries.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash and credit transactions accurately to ensure smooth operations.
- Resolved customer complaints effectively, promoting satisfaction and loyalty.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Verified that all coupons were valid prior to processing them into the system.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Recommended, selected, located, and obtained products to meet customer needs.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
Office Assistant
Save A Lot Grocery Store
Orwell
03.2020 - 08.2020
- Provided customer assistance at checkout, ensuring smooth transactions and positive experiences.
- Managed inventory by restocking shelves and organizing products for easy access.
- Operated cash register, accurately processing payments and handling customer inquiries.
- Assisted in maintaining cleanliness and organization of store environment for safety.
- Trained new staff on store policies, procedures, and customer service best practices.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered phone calls and directed them to appropriate personnel.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Answered and directed phone calls to appropriate staff members.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Copied, sorted and filed records of office activities and business transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Completed and mailed contracts, invoices or checks.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Monitored and directed work of lower-level clerks.
Customer Service Cashier
Walmart
Middlefield
08.2017 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and answering inquiries.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout procedures for efficiency.
- Handled cash and credit transactions accurately to ensure smooth operations.
- Managed inventory levels at the register to support product availability.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Customer Service Associate Cashier
Giant Eagle
Middlefield
02.2000 - 01.2012
- Processed customer transactions quickly and accurately.
- Assisted customers with product inquiries and selections.
- Maintained a clean and organized checkout area.
- Collaborated with team members to ensure smooth operations.
- Handled cash, credit, and gift card payments securely.
- Resolved customer complaints in a timely manner.
- Stocked shelves and replenished items as needed.
- Provided training support to new cashiers during onboarding.
- Handled cash accurately during each shift.
- Processed payments using cash registers and credit card machines.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Greeted customers upon arrival and assisted them with their inquiries.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Assisted other departments when needed during busy periods.
- Stocked shelves, displays, and coolers with products.
- Verified age for alcohol purchases according to state regulations.
- Answered incoming calls from customers seeking assistance or requesting information about products and services.
- Promoted special offers and discounts throughout the store.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Office Services - Business Administration
Auburn Career Center
Auburn , OH 09.1996 - 05.1998
Cardinal High School
Middlefield , OHSkills
- Point-of-sale operation
- Cash handling
- Product location assistance
- Inventory management
- Transaction processing
- Customer relationship management
- Effective communication
- Customer focus
- Multitasking and organization
- Phone etiquette
- Refund handling
- Patience and composure
- Basic math
- Payment processing
- Positive and professional
- Customer satisfaction
- Drawer management
- Cash management
- Customer service
- Telephone management
- Cash handling expertise
- Merchandise restocking
- Customer inquiries
- Adaptable and flexible
- Credits and refunds
- Returns and exchanges
- Price verification
- Drawer balancing
- Team leadership
- Teamwork
- Credit card transactions
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$0/hr - $1000/hrTimeline
Customer Service Cashier
Quinn's Market
03.2022 - Current
Office Assistant
Save A Lot Grocery Store
03.2020 - 08.2020
Customer Service Cashier
Walmart
08.2017 - 01.2018
Customer Service Associate Cashier
Giant Eagle
02.2000 - 01.2012
Office Services - Business Administration
Auburn Career Center
09.1996 - 05.1998
Cardinal High School