Rachel Emerson Alvarez
Denver
Summary
A dedicated servant-leader, coaching teams and organizations in Agile and Scrum from adoption to continued, and iterative application of best practices. Confidently leading all Scrum ceremonies, I build value within the team at each step of the sprint cycle, from estimation to retrospectives. Coaching the development team in self-autonomy, and cross-functionality, I am equally at home supporting product owners in their revenue-maximized product backlog prioritization. Executive liaison for consensus building across multifunctional teams and multicultural stakeholders. Skilled at conceptual/schematic design, conducting root cause analyses, product, and process validation, as well as project administration. Drive daily operational and strategic alignment by stewarding a culture of collaborative innovation; boosting morale, enhancing performance, and consistently producing cost-reduced solutions. Proficient in roadmap planning aligned to business objectives, resource planning, single sign-on (SSO) and application programming interface (API) protocols, as well as project management applications: Jira, GitHub, Notion, Confluence, lucidcharts, Miro, Hotjar, MS Office, Google Suite, Slack, Postman, Pendo
Overview
11
11
years of professional experience
Work History
Technical Product Manager
Eduphoria
Denver
07.2024 - 04.2026
- Technical Product manager leading the Platform Domain team in developing their domain, its priorities, and areas of responsibility
- Developed and prioritized product backlog based on user feedback and business goals.
- Successfully managed roadmap planning for platform initiatives, including in depth product proposals
- Brought visibility to Platform bets and priorities across the organization
- Managed product and project risks, scope changes and other non-standard events throughout product planning and development.
Product Owner
Hatch Early Learning
Denver
02.2022 - 07.2024
- Owner and advocate for Hatch's data delivery platform and student management system and its integrations with third party and internal products.
- I successfully collaborate with offshore developers to consistently iterate, improve, and add key features based on business objectives and customer feedback in an Agile environment.
- Successfully managed roadmap planning and executions aligned to business objectives
- Advocated for and delivered high value key features for our customer users every two weeks
- Ensured a successful release of a brand new SAAS product, building and supporting its integration with the data delivery platform
Technical Project Manager
ThriveDX
Denver
05.2021 - 02.2022
- Servant leader for the Education team coaching the teams in the adoption of SCRUM.
- I lead the transition of the Education teams into Jira for increased transparency, measurability, and accountability.
- Key facilitator for all SCRUM ceremonies
- Successfully managed the Jira transition for all Education teams through collaboration and Jira knowledge
- Coordinated multiple concurrent projects for Technical Editing, Learning Management System, Instructional Design, and Instructor Training Management Teams
- Ensured alignment with SCRUM best practices for all Education teams
- Successfully implemented communicative one on ones with all of Education's team members and fellow Technical Project Managers, which helped achieve greater transparency, issue prevention and resolution
Agile Project Manager and Product Owner
PETERSON'S, LLC
Denver
10.2019 - 05.2021
- Resident champion of all things Agile Framework-related.
- Servant-lead the Development Team to ensure deliverables align with client specifications and requirements.
- Act as Product Owner for Enterprise clientele along with being responsible for customer retention within the military and public library demographics.
- Possess specialist knowledge in API/SSO build and maintenance, SCRUM, Product Ownership, learning management systems (LMS), educational content delivery, quality assurance (QA), servant-leadership, and best-in-class relationship management.
- Successfully cultivating and scaling a $5M client portfolio
- Coordinated multiple concurrent projects from portal rebuilds to eCommerce user flow enhancements
- Ensured alignment with on-shore and off-shore technical teams to remove block and improve velocity
Account Manager
123 HOME CARE
Los Angeles
01.2019 - 08.2019
- Provided client relationship management services, the recruitment and screening of 3,000+ caregivers, shift scheduling and staff roster management, alongside prompt complaint and conflict resolution.
- Entrusted with VIP clientele due to attention to detail and commitment to customer satisfaction.
- Graduated the intensive training program with an aggregate within the company's top 10%
- Successfully managed the client with the largest portfolio of assisted living facilities in California
Customer Service Supervisor
WAG LABS, Inc.
Los Angeles
07.2017 - 12.2018
- Provided after-sales support telephonically and electronically (email + live chat) for a burgeoning software as a service (SaaS) business.
- Trained, mentored, and provided ongoing development opportunities to dedicated customer representatives.
- Delegated workloads, perpetually revised and streamlined workflows, and refined and enforced standard operating procedures (SOPs).
- Entrusted with supporting continuous improvement (CI) initiatives by identifying, monitoring, and analyzing service failures/process deficiencies.
- Assisted in developing key performance indicators (KPIs) and core service delivery standards for Brain Balance Achievement Centers' 3-Year Assessment and Sensory Coach.
- Led a 25-strong team of Agents to consistent KPI-achievement.
- Successfully Partnered with the Product Team to successfully improve user experience (UX) based on Customer Service feedback.
- Commended for dedication and demonstration of superior customer service ability in the area of conflict de-escalation.
Assessor & Sensory Motor Lead
BRAIN BALANCE CENTER, LLC
Virginia Beach
03.2015 - 02.2018
- Served as coach, tutor, and assessor for children with ADHD, autism, and developmental delays.
- Oversaw performance reviews and assessments, coaching, and education plan design and implementation.
- Guided hundreds of k-12 kids through sensory and cognitive programs while documenting quantifiable improvements to participants' higher-order cognition.
- Trained and supervised multiple Sensory Coaches to full competency.
Education
Certified ScrumMaster -
Scrum Alliance
Westminster, COBachelor of Science (BSc.) - Psychology
Georgia Southern University
Statesboro, GASkills
- Strategic Planning/Execution
- Cross-functional Leadership
- Jira Implementation and Management
- Enterprise Product Management
- UX Requirement writing
- NPS surveying and data collection
- Precise Technical Reporting
- Quality Control/Assurance
- Feature prioritization
- Business process improvement
Timeline
Technical Product Manager
Eduphoria
07.2024 - 04.2026
Product Owner
Hatch Early Learning
02.2022 - 07.2024
Technical Project Manager
ThriveDX
05.2021 - 02.2022
Agile Project Manager and Product Owner
PETERSON'S, LLC
10.2019 - 05.2021
Account Manager
123 HOME CARE
01.2019 - 08.2019
Customer Service Supervisor
WAG LABS, Inc.
07.2017 - 12.2018
Assessor & Sensory Motor Lead
BRAIN BALANCE CENTER, LLC
03.2015 - 02.2018
Certified ScrumMaster -
Scrum Alliance
Bachelor of Science (BSc.) - Psychology
Georgia Southern University