RACHEL FAGBENJO
Riverdale Park,MD
Summary
Compassionate Nursing Student with hands-on experience in direct patient care, assessment, and wound care. Ensures organized, safe care through precise documentation and effective communication with healthcare teams and families. Leverages customer service skills to foster teamwork and provide calm support in fast-paced environments.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Nursing Student
Towson State University
Towson, Maryland
01.2026 - Current
- Assisted clinical care at Towson State University nursing simulations and rotations.
- Provided direct nursing care to patients, including wound care, medication administration, and other treatments.
- Followed infection control procedures in the Towson State University clinical setting.
- Monitored vital signs such as blood pressure, temperature, pulse rate, and respiration rate according to established protocols.
- Performed patient assessments and developed individualized care plans.
- Supported patient hygiene, mobility, and comfort during care activities.
- Documented assessments using university nursing records and charts.
- Partnered with registered nurses to perform specified patient care activities.
- Prepared medications for administration by reading physicians' orders accurately and following established procedures for administration of drugs safely.
- Recorded patient condition, vital signs, recovery progress, and medication side effects.
- Managed multiple tasks simultaneously while providing quality care.
- Provided emotional support for patients undergoing stressful situations or treatments.
- Promoted open communication and honored patient rights and confidentiality.
- Maintained accurate documentation in an electronic medical records system.
- Followed all hospital and nursing protocols for patient safety and confidentiality.
- Performed wound care and dressing changes with attention to infection control.
- Participated in clinical rotations across various departments to enhance practical skills across various departments to gain diverse experience.
- Practiced infection control measures, including proper handwashing and PPE use.
- Observed strict safety measures, including checking medication dosages before administering to patients.
- Enrolled in an accredited school of nursing in good standing to pursue a healthcare career.
Customer Service Representative
Wawa
College Park, Maryland
01.2025 - Current
- Answered customer inquiries, delivering accurate product and service information to enhance customer satisfaction.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
- Processed customer transactions efficiently at the Wawa POS register to ensure accurate and timely service.
- Processed cash and card payments accurately at the register.
- Welcomed customers and responded to store service questions.
- Prepared made-to-order food and beverage orders.
- Restocked shelves and maintained beverage cooler displays.
Customer Service Representative
Royal Farms
Hyattsville, Maryland
08.2022 - 11.2024
- Greet and assist customers in a friendly and professional manner, ensuring an exceptional service experience.
- Provide detailed information on store products, promotions, and services, answering customer questions effectively.
- Resolved customer complaints or concerns professionally, contributing to high levels of customer satisfaction.
- Processed customer orders at the counter, ensuring timely and accurate delivery to enhance customer experience.
- Operate the register, process transactions, handle cash, and provide correct change in a fast-paced environment.
- Promoted additional products and services, including loyalty programs and special offers, to enhance customer engagement.
- Work closely with team members to ensure smooth operation and deliver high-quality customer service.
- Verify and confirm customer orders to minimize mistakes, providing a high level of service and reducing returns or complaints.
- Trained new hires on customer service procedures, register operations, and store policies.
- Adhere to safety and health regulations, including food handling procedures, maintaining cleanliness and hygiene standards.
Education
High School Diploma -
Parkdale Highschool
Riverdale Park, MD06-2023
Some College (No Degree) - Nursing, Minor in: public health
Towson University
Baltimore, MD10-2026
Skills
- Clinical documentation
- Vital signs
- Medication administration
- Direct patient care
- Basic nursing care
- Care planning
- ADL assistance
- Patient feeding
- Task prioritization
- Critical thinking
- Adaptability and flexibility
- Team Leadership
- Team communication
- Patient advocacy
- Problem-solving
- Active listening
Languages
English
Professional
Certification
- CPR/BLS Certificate
Timeline
Nursing Student
Towson State University
01.2026 - Current
Customer Service Representative
Wawa
01.2025 - Current
Customer Service Representative
Royal Farms
08.2022 - 11.2024
High School Diploma -
Parkdale Highschool
Some College (No Degree) - Nursing, Minor in: public health
Towson University