Rachel Farmer
Eugene
Summary
Adaptable and detail oriented professional skilled in investigation and loss prevention demonstrated over several years of industry experience.
Overview
9
9
years of professional experience
Work History
Fraud & Loss Prevention Specialist
Oregon Community Credit Union
Eugene
08.2024 - Current
- Investigate all branch and department reports of potential fraud, identity theft and money laundering activity and respond accordingly.
- Assist Fraud Claims Processing in researching and evaluating instances of check fraud,debit card fraud, internet banking fraud and ACH fraud.
- Collaborated with law enforcement on theft investigations and recovery efforts.
- Work with management, as well as other business units, to ensure that proper mitigation strategies are in place to prevent, deter and detect instances of fraud and financial crimes, limiting the financial impact of fraud to OCCU.
Fraud Claims Processor
Oregon Community Credit Union
Eugene
10.2023 - 08.2024
- Assist members who have become victim of fraud on their accounts, debit cards, or online banking.
- Complete internal process of incoming fraud claims. Follow through with impacted accounts including closing, reopening, adjust automatic payments, ordering new checks, and resetting online banking.
- Assist in researching and balancing general ledgers associated with fraud and dispute claims.
- Monitor phone queue for incoming calls from members and teammates with fraud and dispute claims.
- Ensure all reports are tracked and processing as is required by applicable regulations such as Regulation E.
Senior Enrichment Advisor
Oregon Community Credit Union
01.2023 - 10.2023
- Assist in opening personal, business, and special accounts.
- Take loan applications in person and over the phone.
- Work with members on fraud disputes on debit cards, checking accounts, checks and online banking.
- Conduct weekly and monthly audits on various branch items such as debit cards and account documents.
- Provide supervisor support to tellers/enrichment representatives as needed.
Consumer Loan Underwriter
America First Credit Union
Salt Lake City
10.2020 - 08.2022
- Evaluate and decision consumer loans based on credit criteria.
- Verify members accounts including direct deposit.
- Verify income documents including paystubs and taxes.
- Suggest cross sells to loan interviewers based on member qualifications.
- Work with Loan Officers as necessary to resolve any member application problems.
Fraud Analyst
Snap Finance
Salt Lake City
11.2019 - 06.2020
- Detect, analyze, and mitigate consumer to merchant fraud patterns and trends.
- Handle reactive fraud investigations from customer claims to pattern analysis.
- Verify various police reports for investigations.
- Keep detailed notes of findings in Excel and Wrike.
- Manage shared inbox for fraud investigations team.
Lead Teller
America First Credit Union
05.2017 - 11.2019
- Took loan applications, reviewed credit reports, and worked with members through the application process.
- Handled teller transactions including depositing checks, handling cash, and disputes.
- Managed tellers and conducted monthly one on ones.
- Made bi-weekly schedules for the branch.
- Office duties (copies, faxes, organizing, creating lists on Word and Excel).
Education
Full Cosmetology -
Paul Mitchell The School Portland
Portland08.2022
High School Diploma -
Grants Pass High School
01.2014
Skills
- Client relationship building
- Product promotions
- Cash handling
- Employee training
- Fraud investigation
- Data analysis
Websites
Timeline
Fraud & Loss Prevention Specialist
Oregon Community Credit Union
08.2024 - Current
Fraud Claims Processor
Oregon Community Credit Union
10.2023 - 08.2024
Senior Enrichment Advisor
Oregon Community Credit Union
01.2023 - 10.2023
Consumer Loan Underwriter
America First Credit Union
10.2020 - 08.2022
Fraud Analyst
Snap Finance
11.2019 - 06.2020
Lead Teller
America First Credit Union
05.2017 - 11.2019
Full Cosmetology -
Paul Mitchell The School Portland
High School Diploma -
Grants Pass High School