Rachel Farrell

Bixby,OK

Summary

Experienced with early childhood education, focusing on creating nurturing and educational environment. Delivers engaging and developmentally appropriate activities that support children's growth. Track record of effective communication with both children and parents, fostering trust and collaboration.

Overview

years of professional experience

Work History

Customer Service Advisor

Jim Norton Toyota

03.2023 - Current

Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer needs through competent customer service and prompt problem-solving.
Implemented strategies to reduce average handling time without compromising on service quality.
Maintained high-quality service standards, ensuring positive customer feedback.

Waitress

Cheddars Scratch Kitchen

01.2020 - 03.2023

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Proved successful working within tight deadlines and a fast-paced environment.

Daycare Teacher

Home Away From Home Daycare

12.2018 - 01.2020

Sanitized toys and play equipment each day to maintain safety and cleanliness.
Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Actively encouraged children to develop their communication, problem-solving and social skills.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.

Education

High School Diploma -

Union High School, Tulsa, OK

05-2020

4.5 GPA

Skills

Customer relations
Call center operations
Time management
Child safety
Cleaning and sanitation

Lesson planning
Strong work ethic
Active listener
Problem-solving

Timeline

Customer Service Advisor - Jim Norton Toyota

03.2023 - Current

Waitress - Cheddars Scratch Kitchen

01.2020 - 03.2023

Daycare Teacher - Home Away From Home Daycare