Rachel Felix genao
Custumer Service
Temple Hills,MD
Work Preference
Work Type
Full Time
1
Language
5
years of professional experience
Motivated, dependable, and customer-focused professional with experience in customer service, cash handling, sales support, and administrative tasks. Recognized for strong communication skills, organization, adaptability, and the ability to build positive relationships with customers, coworkers, and families. Passionate about providing excellent service, supporting team success, and creating welcoming environments. Eager to contribute in roles involving customer service, education, office support, or childcare. Quick to learn, detail-oriented, and committed to delivering high-quality work while maintaining a positive and professional attitude.
Work History
Smoke Island
1 Year 5 Months- Maintained accurate cash register operations and balanced drawers daily.
- Processed customer transactions efficiently using point-of-sale systems.
- Implemented effective communication strategies to enhance customer satisfaction.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
Ria Money Transfer
11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting appropriate transfer services, enhancing overall client satisfaction.
- Provided personalized investment advice to clients, aligning financial strategies with individual goals.
- Assisted clients in understanding complex financial products and services, enhancing overall satisfaction.
- Monitored market trends and regulatory changes to ensure compliance and informed recommendations.
Taco Bell
1 Year 6 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Operated cash register, processing transactions accurately and efficiently.
- Prepared food items following safety standards and prescribed recipes.
Education
High School Diploma
accredited cognia
Skills
Service experience
Cash handling and transaction accuracy
Computer skills and data entry
Bilingual: Spanish and EnglishProblem-soConflict resolution skillsTeamwork and collaborationliCreating a safe and positive environmentFriendly
positive attitudes: Spanish and English
Problem-solving
Transaction accuracy
Time management
Attention to detail
Flexible and adaptable
Languages
English
Timeline
Smoke Island
Custumer Service
08.2024 - 01.2026Read More
Ria Money Transfer
Customer Service Representative
09.2023 - 08.2024Read More
Taco Bell
Shift Lead
06.2021 - 12.2022Read More
Keystone National High School
High School Diploma
Read More