Rachel Fergerson
Harrisonville,MO
Summary
Adept at managing a high volume of projects with an organized and focused approach. Strategic planner with top strengths in relationship-building, work organization and conflict resolution. Advanced skills in Walmart Program knowledge as well as Word and Excel Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
CRO Traffic Clerk
Walmart
05.2019 - Current
- Processed required paperwork to expedite handling of shipped and received goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Conducted research to address shipping errors and packaging mistakes.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Area Floor Manager
TimberCreek
03.2015 - 02.2020
- Managed team of fifteen employees to maintain smooth-running operations of floor.
- Managed store inventory and stock levels to maintain availability of products.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
James Madison Academic Campus
Harrisonville , MoSkills
- Customer Satisfaction
- Data Entry
- Documentation Skills
- Distribution Reporting and Documentation
- Freight Handling
- Microsoft Office
- Calendar and Scheduling Software
- Daily Logs
Timeline
CRO Traffic Clerk
Walmart
05.2019 - Current
Area Floor Manager
TimberCreek
03.2015 - 02.2020
High School Diploma -
James Madison Academic Campus
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