Rachel Fichtner
Summary
Highly motivated professional with a strong work ethic and determination. Demonstrated success in consistently achieving and surpassing goals. Confident in the ability to make a meaningful impact through dedication and passion for excellence.
Overview
18
18
years of professional experience
Work History
Clinical Data Reporter
Natera Industries
08.2023 - 08.2024
- Training on HIPAA/PHI privacy, general policies and procedure compliance, and security.
- Review test reports for accuracy of patient information and test information and issue the reports to clinics via the Laboratory Information Management System (LIMS)
- Consistently met and exceeded metrics, with no errors
Chef
Kim Jong Grilling
05.2018 - 02.2020
- Prepare, cook, and present food to company standard
- Streamline food prep process to reduce turnaround time and increase kitchen output capacity
- Expedite and serve orders
- Control social media pages
- Assist with administrative duties and general bookkeeping
Remote Customer Service Manager
El Famoso
01.2017 - 05.2018
- Resolved Customer issues in a clear, courteous, and straightforward manner
- Ensure that a knowledge base of past issues encountered is consulted and maintained up to date
- Deliver remote troubleshooting and analysis assistance for employees
Lead FOH
El Naranjo
10.2016 - 05.2018
- Oversee the progression of dinner service in a fine dining setting
- Organize and schedule reservations
- Kept track of dining room inventory to assure seamless dinner service
- Address guest issues in a professional and timely manner
- Kept a clean, professional, and welcoming FOH environment
Baker
Voodoo Doughnut
02.2016 - 05.2018
- Run bakery goods production schedule and supervised daily product orders
- Prepared ingredients to deliver goods to up to 200 customers a day
- Supervised a team of bakers and performed quality checks of pastries
Retail Supervisor
Goodwill Industries
09.2014 - 02.2016
- Successfully trained all new hires resulting in fewer register digressions, a cleaner, and a well-organized store
- Created visual displays resulting in increased sales of Higher-end items
- Initiated an updated staff training program
Manager
Rag-o-Rama
03.2012 - 09.2014
- Handpicked items to resale in the shop for a 45% profit
- Conducted weekly sales meetings to train employees on what to purchase for current trends
- Analyze marketing information and translate it into strategic plans for customer growth
Lead FOH
Ladybird Grove & Messhall
01.2012 - 09.2014
- Work closely with VIP clients and BOH to plan events
- Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings while designing and upkeeping the official website
- Develop a rapport with clients and generate repeat business through a friendly attitude and extensive cuisine knowledge
- Kept a clean, professional, and welcoming FOH environment
Owner/Manager
The Way We Wore LLC
06.2006 - 11.2011
- Handled sales tracking and reporting inventory, and employee payroll
- Recruited, interviewed, hired, developed, evaluated, coached, and counseled employees
- Consistently negotiate favorable vendor contracts to keep costs low
- Oversaw 30+ employees
- Managed day-to-day business operations.
Skills
- MS Office
- LIMS
- Adobe Photoshop
- HTML & CSS
- Python
- Open Table
- Aloha
- BreadCrumb
- Zen Desk
- Amazon AWS
Timeline
Clinical Data Reporter
Natera Industries
08.2023 - 08.2024
Chef
Kim Jong Grilling
05.2018 - 02.2020
Remote Customer Service Manager
El Famoso
01.2017 - 05.2018
Lead FOH
El Naranjo
10.2016 - 05.2018
Baker
Voodoo Doughnut
02.2016 - 05.2018
Retail Supervisor
Goodwill Industries
09.2014 - 02.2016
Manager
Rag-o-Rama
03.2012 - 09.2014
Lead FOH
Ladybird Grove & Messhall
01.2012 - 09.2014
Owner/Manager
The Way We Wore LLC
06.2006 - 11.2011
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