Rachel Fletcher
Livermore,United States
Summary
Health and wellness professional with strong focus on guiding individuals toward healthier lifestyles. Proven ability to develop personalized health plans, provide nutritional advice, and offer motivational support. Known for team collaboration and adaptive approach to meet changing needs. Skilled in holistic health practices, behavior change strategies, and client relationship management.
Overview
11
11
years of professional experience
Work History
Chiropractic Assistant
Canyon Chiropractic and SF Bay Wellness
03.2024 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using ChiroTouch and checked information for accuracy.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Performed electric muscle stimulation, cold laser, shockwave, and mechanical traction.
- Performed re-exams and follow up sensory assessments for neuropathy patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
Assistant Manager
Athleta
07.2020 - 10.2023
- Managing a team of 35-40 sales associates in a $5 million store to deliver sales targets and consistently exceptional customer service
- Utilizing customer insight and KPIs to merchandise product in a way that promotes ease of shopping for the customer and tells a consistent brand story
- Writing a schedule and managing a payroll budget
- Developing brand associate talent through coaching that is customer-focused, constructive, and supports co-creation of goals
- Driving operational procedures, leading the store to receive its first 100% audit score in August 2023.
Assistant Store Manager
Gap
01.2019 - 07.2020
- Managed a team of 30-35 sales associates to deliver sales targets and consistently exceptional customer service, increasing the store's Medallia net promoter score by 18 points
- Planned and executed product floorsets using customer insight to merchandise product in a way that told a consistent brand story and promoted ease of shopping for the customer
- Managed an associate schedule and payroll budget.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager
DSW Designer Shoe Warehouse
05.2018 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Bath & Body Works
11.2013 - 05.2018
- Sales, customer service, cashiering, stocking, receiving and processing shipment, merchandising product for more effective sales, marketing, and teamwork
- I have also trained new associates in all of the above areas
- Responsible for opening and closing the store, acting as manager on duty, leading and coaching the sales team, and balancing payroll.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science (BS) - Healthy Lifestyles And Fitness Science
Arizona State University
2024
Bachelor of Arts (BA) - Deaf Studies
California State University
2014
Skills
- Coaching
- Holistic wellness approach
- Behavior modification techniques
- Motivational interviewing
- Active listening techniques
- Goal establishment and monitoring
- Client motivation methods
- Individual and group coaching
- Stress management strategies
- HIPAA compliant
- Technological proficiency
Internship
I was Health and Wellness Coach for the Trula Foundation in an unpaid internship program from October 2023 to December 2024. Trula coaches provide support for students of the Utah System of Higher Education at no cost to the students. Coaching involves motivational interviewing, cognitive behavior theory application, and appreciative inquiry strategies to help students envision their optimal idea of their overall health and wellness and turn that vision into attainable goals and sustained behavior changes.
Timeline
Chiropractic Assistant
Canyon Chiropractic and SF Bay Wellness
03.2024 - Current
Assistant Manager
Athleta
07.2020 - 10.2023
Assistant Store Manager
Gap
01.2019 - 07.2020
Assistant Store Manager
DSW Designer Shoe Warehouse
05.2018 - 01.2019
Assistant Store Manager
Bath & Body Works
11.2013 - 05.2018
Bachelor of Arts (BA) - Deaf Studies
California State University
Bachelor of Science (BS) - Healthy Lifestyles And Fitness Science
Arizona State University
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