Hi, I’m
RACHEL FLORES
MSW Intern
Simi Valley,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
8
years of professional experience
5
years of post-secondary education
1
Language
Work History
Women’s Research and Resource, California State UniversityNorthridge, CA
Internship Student
08.2021 - 03.2022
Job overview
- Provided services to students and faculty through the food pantry and farmers market
- Organized and prepared food pantry orders
- Communicated directly with students about possible needs
- Kept track of inventory for the Wellness Machine and pantry
- Collaborated with team members and helps plan possible events
- Presented information about the center to inviting classes
- Helped plan and execute events
Ventura Recovery CenterThousand Oaks, CA
Addiction Recovery Technician
02.2019 - 03.2021
Job overview
- Oversaw up to twenty clients with addiction and alcoholism in a drug-free, residential environment
- Monitored clients health and wellbeing while undergoing detoxification from drugs and/or alcohol
- Performed hourly rounds to ensure clients safety in adherence to rules and procedures
- Provided support to clients in times of emotional crisis
- Utilized active listening when checking in with clients throughout the day and reported any abnormal behavior
- Took client vital signs twice daily, or as directed by physician
- Distributed and logs clients medication; ensures all medication is securely stored in the nurse office
- Kept track of clients scheduled appointments to include therapy sessions, medical appointments,
- Wrote detailed shift-notes on each client at the end of every shift
- Processed and logged clients urine analysis at random
- Breathalyzed clients daily to guarantee the companys zero tolerance policy.
- Fascinated morning reflections groups
- Mediated any/all interpersonal conflicts between clients; escalates to director when warranted
- Reordered clients medication when necessary
- Filled out necessary intake and discharge forms in KIPU
Freedom Church Community OutreachChatsworth, California
CSUN Volunteer
11.2019 - 02.2020
Job overview
- Helped prepare and served hot meals to homeless individuals
- Directed clients toward resources that fit their specific needs
- Assisted in performing necessary errands
- Arranged and passed out take-home lunches that include sandwiches and snacks
- Reached out to outside resources for assistance when warranted
- Engaged in conversations with clients, providing a listening ear
- Aided in cleaning the portable showers that are provided
Alfaro-Flores & AssociatesVan Nuys, CA
Receptionist/Clerk
09.2015 - 08.2019
Job overview
- Answered phone calls and scheduled appointments
- Produced and filed documents in different branches of the Superior Court of California
- Composed and typed routine letters of correspondence between attorney and client
- Photocopied all correspondence, documents, and other printed materials
- Drafted and typed grammatically correct office memos
- Processed and distributed invoices to bill clients
- Maintained the master calendar for client appointments and court appearances
- Composed and revised legal documents, such as letters, depositions, and immigration forms
- Received and disbursed all incoming mail
- Maintained office supplies by checking stocks and placing orders
Dream Center Recovery ProgramLos Angeles, California
Intake Supervisor
03.2013 - 06.2013
Job overview
- Supervised case managers
- Reviewed client applications
- Conducted client interviews
- Facilitated classes on stress management
- Helped create and implement new policies and procedures
- Enforced program rules and procedures
- Taught classes geared toward recovery
- Handled client discharge procedures
- Discarded of any/all contraband including illicit drugs
- Communicated with other department supervisors regularly to ensure program consistency
Dream Center RecoveryLos Angeles, California
Intern
02.2012 - 03.2013
Job overview
- Handled the recovery program’s curriculum
- Taught classes geared toward recovery
- Updated outdated curriculum
- Went over and kept track of all resident homework and assignments
- Helped answer phone calls and directed questions toward the appropriate department
- Participated in leadership classes
- Helped cleanup surrounding neighborhoods by picking up trash
- Aided in handing out food and clothing to neighboring communities
Education
California State UniversityNorthridge, CA
Master of Arts from Social Work
09.2021 - Current
California State University - NorthridgeNorthridge, CA
Bachelor of Arts from Sociology, Minor in Psychology
09.2019 - 05.2021
Moorpark CollegeMoorpark, CA
Associate of Arts from Sociology And Psychology
09.2017 - 05.2019
Skills
Experience working with diverse populationsExcel in high pressure situationsMacro & Micro Social Work experienceApplied Behavioral AnalysisMotivational InterviewingActive ListeningResearch & Evaluation
Referrals and networking
Case records management
Behavioral plan management
Treatment plan guidance
Social services
Client advocacy
Case management
Counseling and life coaching
Crisis Intervention
Community resource knowledge
Substance abuse treatments
Research tools
Knowledge of medical and psychiatric terminology
Trauma-informed care
Psychosocial evaluations
Support group facilitation
Behavioral assessment
Regulatory compliance (HIPAA)
Facilitating groups
Evidence-based practices
Treatment planning
Psychosocial assessments
Clinical services
Timeline
California State University
Master of Arts from Social Work
09.2021 - Current
Internship Student
Women’s Research and Resource, California State University
08.2021 - 03.2022
CSUN Volunteer
Freedom Church Community Outreach
11.2019 - 02.2020
California State University - Northridge
Bachelor of Arts from Sociology, Minor in Psychology
09.2019 - 05.2021
Addiction Recovery Technician
Ventura Recovery Center
02.2019 - 03.2021
Moorpark College
Associate of Arts from Sociology And Psychology
09.2017 - 05.2019
Receptionist/Clerk
Alfaro-Flores & Associates
09.2015 - 08.2019
Intake Supervisor
Dream Center Recovery Program
03.2013 - 06.2013
Intern
Dream Center Recovery
02.2012 - 03.2013