Rachel Forbes
Douglasville,GA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in these kinds of settings. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. My social media Handles are
Instagram: @iamkharmarhae
tiktok: @kharmarhae
youtube: kharmarhae
Overview
2
2
years of professional experience
Work History
Beauty Consultant
Ulta Beauty
10.2023 - 02.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
- Recommended specific hair and beauty products to meet individual customer needs.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Retail Member
Six Flags Over Georgia
08.2022 - 10.2023
- Enhanced customer satisfaction by efficiently managing inventory and stocking shelves in a timely manner.
- Ensured optimal product presentation through regular maintenance, cleaning, and organizing of retail space.
- Collaborated with team members to maintain store cleanliness and organization for an enjoyable shopping experience.
- Assisted in achieving sales goals by effectively setting up promotional displays and merchandise arrangements.
- Supported sales associates by quickly replenishing sold items on the sales floor during peak hours.
- Greeted customers and directed to requested products.
Hookah Server
Titos Lounge
02.2023 - 05.2023
- Enhanced customer satisfaction by providing efficient and attentive hookah service.
- Maintained a clean and inviting atmosphere for guests, ensuring optimal enjoyment of the hookah experience.
- Assisted in increasing overall sales by offering personalized recommendations based on customer preferences.
- Contributed to a safe environment by adhering to strict hygiene standards and proper handling of equipment.
- Educated customers about various hookah flavors, options, and proper usage techniques for an enhanced experience.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lounge Hostess
Starr's Food Lounge
09.2022 - 03.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
No Degree - Journalism
Georgia State University
Atlanta, GA05.2025
Skills
- Guest Engagement
- Customer Service
- Team Collaboration
- Adaptable Creativity
- Strong creativity
- Social Media Engagement
- Original songwriter
- Harmonizing
Artist
I've had a passion for music for as long as I could remember and began song writing at age twelve. I pride myself on my ability to strive in any creative scenes having to do with music
Timeline
Beauty Consultant
Ulta Beauty
10.2023 - 02.2024
Hookah Server
Titos Lounge
02.2023 - 05.2023
Lounge Hostess
Starr's Food Lounge
09.2022 - 03.2023
Retail Member
Six Flags Over Georgia
08.2022 - 10.2023
No Degree - Journalism
Georgia State University