Rachel Fossell
Goshen,IN
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
SELECT QUOTE
Indianapolis, IN
10.2024 - Current
- Handled high-volume inbound calls from pharmacies, provider offices, insurance companies, and patients, delivering timely and professional assistance.
- Provided clarification and support regarding medication inquiries, ensuring accurate, up-to-date information.
- Proficient in multiple pharmacy software systems to support various stages of patient care and communication.
- Entered and processed a high volume of prescription data with speed and precision, ensuring compliance, and accuracy.
- Retrieved and verified prescription information through direct communication with healthcare providers.
- Placed outbound calls to patients to create, update, and maintain comprehensive medication profiles.
- Actively listened to, and responded to patient voicemails to address concerns and facilitate medication management.
Pharmacy Technician - Data Entry
QLTC PHARMACY
11.2023 - 08.2024
- Responsible for providing outstanding customer service to nursing homes via telephone
- Triage- interpreting and inputting orders into a computerized medication order system through on-call reports, requests, and new prescriptions
- Entering new orders while meeting accuracy and productivity standards
- Performing drug calculations and conversions
- Maintaining refills to ensure the customers get their medications on time
- Worked closely with billing and error departments to fix discrepancies promptly
- Produced reports and informed management of any concerns.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
QLTC Pharmacy Solutions
02.2023 - 11.2023
- Responsible for preparing prescriptions by packing and filling medications, insulin, creams, and solutions, while maintaining productivity
- Ensuring that pharmacy standards are followed and policies are carried out while objectives are met
- Maintained inventory of medications and proper expiration dates
- Pulled appropriate drugs to fill orders, with correct labels
- Logged control substances accurately, and maintained correct inventory.
Pharmacy Technician
Brookshire Grocery Company
08.2022 - 02.2023
- Accurately fill prescription orders manually and by using automated equipment
- Averaged 90 manual prescriptions per hour
- Selects and verifies products as indicated on computer-generated orders
- Accurately labeled canisters and prepacked items
- Assist with properly packing and shipping pharmaceuticals
- Monitored inventory and removed expired products
- Maintained continuous workflow to meet daily production goals
- Strong attention to detail
- Upheld HIPPA standards and confidentiality regarding sensitive information.
Sergeant E-5
U.S. Army
03.2016 - 08.2020
- Motivated problem solver with 4.5 years of demonstrated ability to supervise, lead, follow, and serve in all aspects of operations, while also being responsible for training 5 subordinates
- Managed implementation and ensured the successful application of all safety protocols for personnel and cargo transporting over 3 million dollars worth of highly sensitive equipment resulting in zero infractions over two nine-month deployments in support of Operation Inherent Resolve and Operation Atlantic Resolve
- Maintained proficiency in tactical planning options and convoy defense techniques
- Communicated with dispatchers to give updated information
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Pharmacy Technician -
Tyler Junior College
Tyler, TX07.2022
General Studies -
Pikes Peak Community College
Colorado Springs, CO01.2021
General Studies -
Keiser University
Port Saint Lucie, FL01.2016
Skills
- Verbal and written communication
- Teamwork and collaboration
- Quality assurance
- Maintaining order
- Leadership
- Attention to detail
- Pharmacy software
- Customer service
- Problem solving
- Data entry
- Confidentiality and HIPAA
- Medication management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
SELECT QUOTE
10.2024 - Current
Pharmacy Technician - Data Entry
QLTC PHARMACY
11.2023 - 08.2024
Pharmacy Technician
QLTC Pharmacy Solutions
02.2023 - 11.2023
Pharmacy Technician
Brookshire Grocery Company
08.2022 - 02.2023
Sergeant E-5
U.S. Army
03.2016 - 08.2020
Pharmacy Technician -
Tyler Junior College
General Studies -
Pikes Peak Community College
General Studies -
Keiser University
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