Rachel Francis
Kissimmee,FL
Summary
Dynamic Clinical Supervisor with extensive experience at Caribbean Community Connection, excelling in individual and group counseling. Proven track record in case management and community outreach, enhancing mental health awareness and trauma support. Skilled in developing educational programs and providing clinical supervision, fostering team growth and compliance with Medicaid standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
CARIBBEAN COMMUNITY CONNECTION
Orlando, FL
05.2021 - Current
- Provided Clinical Counseling Services to Men, Women and Children coping with trauma associated with Abuse.
- Facilitated both Individual and Group Psychosocial Sessions.
- Facilitated Community Outreach to assist with developing programs for women and children.
- Developed and facilitated educational programs to improve awareness of childhood nutrition need, signs and symptoms of child abuse and mental health awareness.
- Collaborated with other agencies for community support and counseling for children and families.
- Provided Clinical Supervision in Compliance of Medicaid Stipulations.
- Reviewed and Approve Biopsychosocial and Treatment Plans for Clinical Staff.
- Provided Staff training on DSM-V diagnosis.
- Provided Staff training on Telehealth Compliance Procedures.
- Conducted Community Outreach.
- Assist with File Audits.
Clinical Director
3AM Counseling Services
Central Florida
10.2017 - Current
- Provide Clinical Counseling Services to Men, Women and Children coping with trauma associated with Abuse.
- Facilitate both Individual and Group Psychosocial Sessions.
- Facilitate Community Outreach to assist with developing programs for women and children.
- Developed and facilitated educational programs to improve awareness of childhood nutrition need, signs and symptoms of child abuse and mental health awareness.
- Collaborate with other agencies for community support and counseling for children and families.
- Provide advanced clinical skills and Supervision for staff and Interns.
- Manage community resources and solicit new business partnerships.
- Review documentation for compliance with contracted insurance.
- Conduct Mental Status Exams, Assessments, and diagnosis.
- Provide direct Telehealth Therapy Services to clients.
Lead Clinician
IMPOWER
Kissimmee, FL
10.2016 - 09.2017
- Provided Clinical Counseling Services to Men, Women and Children coping with trauma associated with Abuse.
- Facilitated both Individual and Group Psychosocial Sessions.
- Facilitated Community Outreach to assist with developing programs for women and children.
- Developed and facilitated educational programs to improve awareness of childhood nutrition need, signs and symptoms of child abuse and mental health awareness.
- Collaborate with other agencies for community support and counseling for children and families.
- Conducted Initial Psychosocial Assessments for diagnosis.
- Provided direction to and oversight of department functioning to ensure appropriate implementation of schedules, unit and departmental meetings, education and training plans, and the provision of admission/ discharge coordination.
- Provided advanced clinical skills for crisis intervention.
- Conducted performance evaluations and formulated corrective action plans.
- Established annual performance indicators and planned improvements in conjunction with administration.
- Monitored the performance of staff and completed quarterly/annual performance reviews.
- Audited staff documentation on an ongoing basis to ensure compliance with applicable treatment protocols, record keeping standards (e.g., JC and CMS), and corporate compliance policies and procedures.
- Facilitated orientation, training, and education of all Social Services staff.
- Initiated recruitment and recommendations for hiring of all Social Services staff.
- Processed Medicaid, Medicare, and multiple private insurance reimbursements.
Senior Behavioral Health Trainer
DECYPHER TECHNOLOGIES
Lackland, TX
11.2014 - 10.2016
- Trained military medical staff on the new Behavioral Health EMR Documentation System.
- Disseminate expert knowledge of diagnosis and treatment modalities consistent with Department of Defense Policies and Regulations.
- Acted as Liaison between the government and Contract Agency.
- Developed strategic plans and attainable goals to drive performance and outcomes.
- Provided team leadership and problem solving to maximize results.
- Extensive travel in US and Abroad.
- US Airforce Contractor
Licensed Clinical Social Worker
VALFORCE CONTRACTOR FOR US ARMY CBWTU-FL
Orlando, FL
05.2012 - 09.2014
- Provide remote and face-to-face complex psychosocial evaluations and risk assessments of Warriors in Transition to develop BH Treatment Plan.
- Reviewed risk levels utilizing professional assessment and risk management tools PHQ9, PCL-5, GAD-7, and AUDIT-C.
- Provided treatment including brief solution focused and crisis counseling.
- Provided continuous review of the progress on the Plan of Care.
- Developed and facilitate Behavior Health Trainings.
Licensed Clinical Social Worker
HOSPICE OF THE COMFORTER
Altamonte Springs, FL
08.2004 - 04.2012
- Conducted Psychosocial Evaluations both in Homes and at Facilities.
- Leveraged community resources to develop discharge plan.
- Served as a community liaison to local medical facilities to include ALF's, SNF's, and hospitals.
- Provided counseling and assistance with Advanced Directives.
- Facilitate the Florida Medicaid Application and explore alternative funding options.
- Conducted in-service education training.
- Maintained a reference library of written material, laws, and standards of practice necessary for complying with current standards and regulations.
Education
Master’s - Social Work
New York University
New York, NY05.2003
Skills
- Individual and group counseling
- Case management
- Group therapy
- Hospice care
Certification
- Certified Telehealth Professional
- Licensed Clinical Social Worker
- Certified Clinical Supervisor for LCSW and LMHC
- Credentialing Professional
- BLS Certified
- Certified FARS
- Certified CFARS
Credentials
- LCSW
- CTP
Timeline
Clinical Supervisor
CARIBBEAN COMMUNITY CONNECTION
05.2021 - Current
Clinical Director
3AM Counseling Services
10.2017 - Current
Lead Clinician
IMPOWER
10.2016 - 09.2017
Senior Behavioral Health Trainer
DECYPHER TECHNOLOGIES
11.2014 - 10.2016
Licensed Clinical Social Worker
VALFORCE CONTRACTOR FOR US ARMY CBWTU-FL
05.2012 - 09.2014
Licensed Clinical Social Worker
HOSPICE OF THE COMFORTER
08.2004 - 04.2012
Master’s - Social Work
New York University