Years of customer service experience
Hi, I’m
Rachel Frost
Customer Service Representative
Phoenix,AZ
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
6
1
License
Work History
DoorDashPhoenix, AZ
Delivery Driver
03.2020 - Current
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Planet Fitness GymPhoenix, AZ
Sales Representative
01.2020 - 06.2020
Job overview
- Increased sales by offering consultation on services and applying customer service and upselling techniques.
- Sold memberships and personal training sessions to new customers.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Collected monthly premiums from clients and updated account balances.
- Provided gym tours to new members and assessed individual needs.
Panera BreadPhoenix, AZ
Food Service Team Member
01.2019 - 01.2020
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept register accurate through correct billing, payment processing and cash management practices.
SubwayPhoenix, AZ
Food Service Manager
04.2017 - 01.2019
Job overview
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts and supply costs.
- Reviewed and approved employee schedules and timesheets.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced financial inaccuracies by using POS system while verifying receipts.
Skills
Staff education and training
Certification
Life Insurance License
Timeline
Life Insurance License
08-2021
Delivery Driver
DoorDash
03.2020 - Current
Sales Representative
Planet Fitness Gym
01.2020 - 06.2020
Food Service Team Member
Panera Bread
01.2019 - 01.2020
Food Service Manager
Subway
04.2017 - 01.2019
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