Rachel Frost
Phoenix,AZ
Summary
Analytical problem-solver with talents for leading and motivating, as well as excellent client relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to creating a stress-free environment to ensure the smoothness of daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Club Manager
LA Fitness
06.2023 - Current
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency.
- Enhanced member satisfaction by establishing clear communication and addressing concerns promptly.
- Performed daily reconciliation activities for all incoming and outgoing EFT transactions and cash payments.
- Streamlined appointment scheduling for increased prospects and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured facility maintains adequate staffing levels with high productivity.
Delivery Driver
DoorDash
03.2020 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Sales Representative
Planet Fitness Gym
01.2020 - 06.2020
- Increased sales by offering consultation on services and applying customer service and upselling techniques.
- Sold memberships and personal training sessions to new customers.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Collected monthly premiums from clients and updated account balances.
- Provided gym tours to new members and assessed individual needs.
Food Service Team Member
Panera Bread
01.2019 - 01.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept register accurate through correct billing, payment processing and cash management practices.
Food Service Manager
Subway
04.2017 - 01.2019
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts and supply costs.
- Reviewed and approved employee schedules and timesheets.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced financial inaccuracies by using POS system while verifying receipts.
Education
High School Diploma -
Paradise Valley High School
Phoenix, AZSkills
- Account Management
- Appointment Scheduling
- Clean Driving Record
- De-Escalation Techniques
- Facility Management
- Financial Reporting
- Goal-Oriented
- Microsoft Office
- Professional Telephone Demeanor
- Reliability
Certification
Life Insurance License State of Arizona
AED/CPR Certified by CINTAS First Aid
Timeline
Club Manager
LA Fitness
06.2023 - Current
Delivery Driver
DoorDash
03.2020 - 06.2023
Sales Representative
Planet Fitness Gym
01.2020 - 06.2020
Food Service Team Member
Panera Bread
01.2019 - 01.2020
Food Service Manager
Subway
04.2017 - 01.2019
High School Diploma -
Paradise Valley High School