Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Tessa Reyna

Princeton,NJ

Overview

6
6
years of professional experience
1
1
Certification

Work History

Club Manager

Planet Fitness
San Juan, Puerto Rico
01.2024 - 02.2025
  • Managed payroll process including tracking hours worked by staff members and calculating wages due.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Identified root causes of club issues and executed game plan for improvement.
  • Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw hiring process for new employees including conducting interviews.

Fraud Prevention Team Lead

Popular Bank
San Juan, Puerto Rico
06.2022 - 12.2023
  • Analyzed and monitored customer accounts for suspicious or fraudulent activity.
  • Investigated and reported on potential fraud cases.
  • Assisted in developing policies, procedures, and protocols to prevent fraud and protect company assets.
  • Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
  • Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.

Branch Sales & Service Representative

PNC Bank
Princeton, New Jersey
03.2021 - 05.2022
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Completed daily cash balancing and operated ATMs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Performed daily reconciliation of teller drawer within established limits.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Performed Security Incident Reports (SIR) and Suspicious Activity Reports (SAR).
  • Updated databases with new and modified customer data.

Shift Lead

Walgreens
Princeton, New Jersey
07.2020 - 02.2021
  • Managed cash positions and made bank deposits.
  • Handled customer complaints, questions and inquiries.
  • Counted out cash drawers at end of each shift and logged profits into system.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Documented evidence of attempted theft and recovered merchandise for loss prevention reports.
  • Assisted in the training of new employees.
  • Provided guidance and support to other team members as needed.
  • Managed store operations during absence of Store Manager or Assistant Manager.

Front End Associate

ShopRite
Montgomery, New Jersey
01.2019 - 06.2020
  • Processed and completed cash or credit transactions accurately.
  • Balanced cash drawers and generated reports for store management.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Organized deliveries by sorting and stocking receivables
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York City, New York

High School Diploma -

South Brunswick High School
Monmouth Junction, New Jersey

Skills

  • Data Entry and Analysis
  • Microsoft Office
  • Critical Thinking
  • Teamwork
  • Organization
  • Fraud Assessment
  • Verbal and Written Communication
  • Account Services
  • Attention to Detail
  • Reporting and Documentation
  • Accounts Payable & Receivable
  • Handling Customer Complaints
  • Compliance Monitoring
  • Inventory management

Certification

  • Notary Public Commission, State of New Jersey, 2027.
  • Certified Pharmacy Technician, State of New Jersey, Ended in 2022.

Accomplishments

  • High Honor Graduate Award, South Brunswick High School
  • Dean's List, Middlesex County College

Languages

Spanish
Native/ Bilingual

Timeline

Club Manager

Planet Fitness
01.2024 - 02.2025

Fraud Prevention Team Lead

Popular Bank
06.2022 - 12.2023

Branch Sales & Service Representative

PNC Bank
03.2021 - 05.2022

Shift Lead

Walgreens
07.2020 - 02.2021

Front End Associate

ShopRite
01.2019 - 06.2020

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

High School Diploma -

South Brunswick High School

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Tessa Reyna