Tessa Reyna
Princeton,NJ
Overview
6
6
years of professional experience
1
1
Certification
Work History
Club Manager
Planet Fitness
San Juan, Puerto Rico
01.2024 - 02.2025
- Managed payroll process including tracking hours worked by staff members and calculating wages due.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Identified root causes of club issues and executed game plan for improvement.
- Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw hiring process for new employees including conducting interviews.
Fraud Prevention Team Lead
Popular Bank
San Juan, Puerto Rico
06.2022 - 12.2023
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Investigated and reported on potential fraud cases.
- Assisted in developing policies, procedures, and protocols to prevent fraud and protect company assets.
- Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
- Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
Branch Sales & Service Representative
PNC Bank
Princeton, New Jersey
03.2021 - 05.2022
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Completed daily cash balancing and operated ATMs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Performed daily reconciliation of teller drawer within established limits.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Performed Security Incident Reports (SIR) and Suspicious Activity Reports (SAR).
- Updated databases with new and modified customer data.
Shift Lead
Walgreens
Princeton, New Jersey
07.2020 - 02.2021
- Managed cash positions and made bank deposits.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into system.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Documented evidence of attempted theft and recovered merchandise for loss prevention reports.
- Assisted in the training of new employees.
- Provided guidance and support to other team members as needed.
- Managed store operations during absence of Store Manager or Assistant Manager.
Front End Associate
ShopRite
Montgomery, New Jersey
01.2019 - 06.2020
- Processed and completed cash or credit transactions accurately.
- Balanced cash drawers and generated reports for store management.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Organized deliveries by sorting and stocking receivables
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York City, New YorkHigh School Diploma -
South Brunswick High School
Monmouth Junction, New JerseySkills
- Data Entry and Analysis
- Microsoft Office
- Critical Thinking
- Teamwork
- Organization
- Fraud Assessment
- Verbal and Written Communication
- Account Services
- Attention to Detail
- Reporting and Documentation
- Accounts Payable & Receivable
- Handling Customer Complaints
- Compliance Monitoring
- Inventory management
Certification
- Notary Public Commission, State of New Jersey, 2027.
- Certified Pharmacy Technician, State of New Jersey, Ended in 2022.
Accomplishments
- High Honor Graduate Award, South Brunswick High School
- Dean's List, Middlesex County College
Languages
Spanish
Native/ Bilingual
Timeline
Club Manager
Planet Fitness
01.2024 - 02.2025
Fraud Prevention Team Lead
Popular Bank
06.2022 - 12.2023
Branch Sales & Service Representative
PNC Bank
03.2021 - 05.2022
Shift Lead
Walgreens
07.2020 - 02.2021
Front End Associate
ShopRite
01.2019 - 06.2020
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
South Brunswick High School