Rachel Garcia

Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues. Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams. Monitored call queues in order to prioritize incoming calls by urgency or importance level. Identified opportunities to improve policies and procedures related to customer service operations.

Reviewed patient charts for accuracy and completeness. Processed incoming medical records requests. Maintained a secure filing system for confidential documents. Responded to inquiries from patients, physicians and other healthcare providers regarding medical records. Compiled discharge summaries for all discharged patients.

While working at Quik Cash I greeted and served customers in a friendly respectable manner. Using my high energy and communication skills I was able to help customers from all backgrounds. I posses an exceptional ability to handle confidential client and business information in a professional manner.

As a manager I gained many leadership skills and executed them well. I was fair yet firm. I gained exceptional time management skills. I learned attention to detail habits, as well as crucial organization qualities. I always maintained a calm attitude and performed well under pressure.

While working att Sports Authority I provided customers with excellent customer service. I balanced and managed a cash drawer, stocked merchandise throughout the store, completed opening and closing procedures on a regular basis.