Rachel Genn
New Haven,CT
Summary
Experienced barista with attention to detail and experience managing barista staff. Excels in creating practical and efficient processes especially in fast-paced environments. Pursuing a full-time role which presents professional challenges and growth utilizing interpersonal skills, time management, multitasking and problem-solving capabilities.
Overview
4
4
years of professional experience
Work History
Lead Barista
Maison B Cafe
New Haven, CT
07.2025 - Current
- Trained and mentored junior baristas on coffee brewing techniques and customer service excellence.
- Developed and implemented efficient workflow processes to enhance productivity in busy environments.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and maintain food quality standards.
- Trained new servers on menu items, service protocols, and POS system usage.
- Implemented table turnover strategies to optimize seating capacity during peak hours.
- Developed strong relationships with regular customers to encourage repeat business.
Barista
Graduate Hotel
New Haven, CT
05.2023 - 07.2025
- Developed seasonal menu offerings, enhancing customer experience and driving sales growth.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Regular inventory management.
- Worked alongside guest services to accommodate different guests needs and ensuring their satisfaction.
Assistant Cafe Manager
UConn Dining Services
Storrs, CT
12.2022 - 06.2023
- Assisted in daily operations and staff scheduling to ensure smooth cafe functioning.
- Trained new employees on customer service standards and cafe procedures.
- Managed inventory levels and placed orders to maintain stock availability.
- Monitored food safety practices to comply with health regulations and standards.
- Regularly performed quality-testing and temperature checks with all beverages and food items.
- Had conversations with baristas and supervisors who worked at the different cafes to see what they needed for a smooth, less stressful shift.
Cafe Supervisor
UConn Dining Services
Storrs, CT
09.2022 - 12.2022
- Supervised daily operations to ensure consistent service quality and compliance with health standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Coordinated inventory management, including ordering supplies and minimizing waste.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Regularly checked stock and took note of items in high demand to ensure there was no lapse in availability.
Education
Bachelor of Science - Economics
Southern Connecticut State University
New Haven, CT05.2028
High School Diploma -
Hamden Hall
Hamden, CT06.2022
Skills
- Order taking
- Cleanliness maintenance
- Barista training
- Drink preparation speed
- Espresso machine operation
- Scheduling coordination
- Inventory management
- Food safety
- Adaptability to change
- Supply ordering
- Multitasking
Timeline
Lead Barista
Maison B Cafe
07.2025 - Current
Barista
Graduate Hotel
05.2023 - 07.2025
Assistant Cafe Manager
UConn Dining Services
12.2022 - 06.2023
Cafe Supervisor
UConn Dining Services
09.2022 - 12.2022
Bachelor of Science - Economics
Southern Connecticut State University
High School Diploma -
Hamden Hall