Summary
Overview
Work History
Education
Skills
Certification
Timeline

Rachel George

La Crosse,WI

Summary

Well-versed in building positive relationships with customers and internal stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies in an agile environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Technical Product Manager

Optum
10.2021 - Current
  • Championed cross-functional collaboration for seamless product integration and enhanced user experience using scrum framework.
  • Leveraged data from user testing sessions to iterate upon product features, resulting in increased user satisfaction and engagement rates.
  • Managed end-to-end product lifecycle, ensuring timely delivery and high-quality products that met customers' needs.
  • Implemented data-driven decision making by utilizing analytics tools to track KPIs and measure success against benchmarks.
  • Built strong relationships with key stakeholders, facilitating communication between development teams and senior leadership.
  • Mentored junior team members on best practices for product management, fostering a culture of continuous learning within the organization.

Business Systems Analyst

OptumServe
01.2018 - 09.2021
  • Engage with scrum teams to deliver agile product enhancements
  • Assisted in budget planning by identifying cost-effective technology solutions that met present needs while allowing for future scalability.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Collaborated with Product Owners to manage the prioritization of the product backlog.
  • Acted as an expert for the digital platform development team.
  • Initiate research into new technologies to ensure excellent user experience.

SAP Product Support Engineer, Intern

SAP America, Inc.
09.2016 - 10.2017
  • Supported SAP consumers with software and configuration issues with their purchased ERP systems
  • Created original technical documentation published internally and externally.
  • Tested product components to identify root causes of issues.
  • Delivered exceptional customer service through proactive communication and swift resolution of support tickets.

Education

Master of Science - Systems Management And Accounting

University of Wisconsin - La Crosse
05.2018

Spanish Language intensive program - Internati Business And Spanish Language Coursework

Universitas Castellae, Valladolid, Spain

Completed coursework over summer term 2016.

Skills

  • Scrum Framework
  • Customer-centric design
  • Product Roadmapping
  • Data-driven decision-making
  • Ability to communicate technically and operationally
  • Stakeholder Communication
  • Systems Analysis
  • Learning and growth mindset
  • Continually upskilling
  • SQL (MS SQL) proficiency
  • Attention to Detail

Certification

  • Certified Scrum Product Owner (CSPO), Scrum Alliance - April 2024

Timeline

Senior Technical Product Manager - Optum
10.2021 - Current
Business Systems Analyst - OptumServe
01.2018 - 09.2021
SAP Product Support Engineer, Intern - SAP America, Inc.
09.2016 - 10.2017
University of Wisconsin - La Crosse - Master of Science, Systems Management And Accounting
Universitas Castellae - Spanish Language intensive program, Internati Business And Spanish Language Coursework

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