Summary
Work History
Education
Skills
Timeline
StoreManager

Rachel Gillum

Columbia,LA

Summary

Dynamic Store Manager with a proven track record at Victoria Secret and Tractor Supply Company, excelling in customer service and inventory management. Recognized for enhancing store profitability through innovative merchandising and effective team leadership. Skilled in training and mentoring staff, fostering a collaborative environment that drives sales and customer satisfaction.

Work History

Store Manager

Victoria Secret
  • Executed operational strategies for smooth store functioning.
  • Supervised management of stock levels, monetary oversight, and the execution of start and end-of-day protocols.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Led store team efficiently with active engagement and constructive feedback.
  • Facilitated onboarding and skill development for incoming employees.

Store Manager

Tractor Supply Company
  • Maintained a clean and safe environment for customers and staff.
  • Managed inventory levels, cash transactions, and daily operations.
  • Oversaw store staff effectively in dynamic setting through proactive communication.
  • Oversaw the onboarding procedures for incoming staff.
  • Conducted staff training on efficient customer service strategies to boost satisfaction.
  • Ensured optimal product levels and managed inventory controls to maintain merchandise.
  • Performed point of sale closing operations meticulously.
  • Guided new hires through onboarding to foster role readiness from the outset.
  • Enhanced visual merchandising to showcase latest merchandise.
  • Increased revenue by designing creative visual merchandising setups.
  • Performed thorough performance evaluations for team, delivering valuable feedback.
  • Approved regular payroll submissions for employees.
  • Trained sales team in product details, incentives, and strategies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Validated and logged day-to-day financial transactions for consistency.
  • Strengthened interpersonal connections with regular acknowledgment of accomplishments.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed interactions with guests while maintaining professional service.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with store programs and standards for optimal quality, freshness, safety, and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Performed market analysis to identify preferences of local consumers.
  • Increased foot traffic through event coordination.
  • Oversaw daily operations to maintain a hazard-free environment.
  • Analyzed sales data to detect trends and adjust inventory.

Team Lead

Tractor Supply Company
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Shop Manager

Pro Oil Exchange
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.

Education

Associates - Psychology

University of South Alabama
Mobile, AL
06.2003

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Store merchandising
  • Inventory management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • Leadership development
  • Policies and procedures
  • Payroll management

Timeline

Store Manager

Victoria Secret

Store Manager

Tractor Supply Company

Team Lead

Tractor Supply Company

Shop Manager

Pro Oil Exchange

Associates - Psychology

University of South Alabama

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Rachel Gillum