Rachel Gioscio
Rockingham,Virginia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Manager
Practice Promotions
12.2022 - 07.2024
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
Business Development Executive
All Traffic Solutions
05.2022 - 02.2023
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
Sales Development Representative
JDi Data
01.2020 - 09.2022
- Directed customer leads to connections department for further assistance.
- Contacted prospective customers to uncover sales opportunities, boosting overall demonstrations of product 300%.
- Collaborated with 3-4-person marketing and sales team to increase brand awareness and uncover new leads.
- Won new business by articulating full value of company's capabilities to prospects.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Demonstrated consistent track record of overachieving sales quotas.
Property and Casualty Insurance Agent
Answer Financial
10.2019 - 08.2020
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Handled approximately 100 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Quoted and calculated premium rates for policies, using Answer Financial software.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales as I became more experienced.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients through active listening, being able to “change hats” to relate to each individual client, and my overall people skills to provide excellent service.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Sales and Marketing Manager
Blue Ridge Air
01.2018 - 12.2019
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Devised integrated plans to build brand awareness, sales pipelines and customer acquisition plans.
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 60%.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
Car Sales Associate
Bob Wade Autoworld
01.2016 - 02.2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
Medical and Esthetic Assistant
Meadowcrest ENT
01.2010 - 01.2015
- Handled client correspondence and tracked records to foster office efficiency.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Monitored Physicians work calendar and scheduled appointments, meetings and travel.
Education
Associate of Applied Science - Business And Marketing And Human Services
Blue Ridge Community College
06.2025
Skills
- Project Management
- Customer Service
- Prospecting
- CRM Platforms
- Client Consultations
- Relationship Development
- Decision-Making
- Business Development
- Business development and planning
- Mentoring and Coaching
- Marketing
- Goals and performance
Certification
- Licensed property and casualty insurance agent - since 2019
Additional Information
References:
Steve Gillette-540-435-7739
Amber Kalawainski-407-488-5088
Paige Riesley-207-701-8623
Timeline
Business Development Manager
Practice Promotions
12.2022 - 07.2024
Business Development Executive
All Traffic Solutions
05.2022 - 02.2023
Sales Development Representative
JDi Data
01.2020 - 09.2022
Property and Casualty Insurance Agent
Answer Financial
10.2019 - 08.2020
Sales and Marketing Manager
Blue Ridge Air
01.2018 - 12.2019
Car Sales Associate
Bob Wade Autoworld
01.2016 - 02.2018
Medical and Esthetic Assistant
Meadowcrest ENT
01.2010 - 01.2015
Associate of Applied Science - Business And Marketing And Human Services
Blue Ridge Community College
Similar Profiles
Myles D. HarrisMyles D. Harris
Digital Account Manager at Practice PromotionsDigital Account Manager at Practice Promotions
Rachel GioscioRachel Gioscio
Business Development Manager at Practice PromotionsBusiness Development Manager at Practice Promotions
Rachel ThompsonRachel Thompson
Promotional Model at Glamour Promotions, Honeybee Promotions, SAS Models, Tiger Blush PromotionsPromotional Model at Glamour Promotions, Honeybee Promotions, SAS Models, Tiger Blush Promotions
Cyrille DjomoCyrille Djomo
Customer Service Representative at LSC COMMUNICATIONSCustomer Service Representative at LSC COMMUNICATIONS
Jonathan CarterJonathan Carter
Cold Storage Factory Worker at Labor MaxCold Storage Factory Worker at Labor Max