Customer Service Representative
LSC COMMUNICATIONS
2018.08 - Current
Cyrille Djomo
customer service representative
rockingham,Virginia
Timeline
Printing Press Operator
Lakeside Books
01.2017 - 07.2018
Associate of Arts - Bisness Administration
UNIVERSITY OF DSCHANG
Work History
Customer Service Representative
LSC COMMUNICATIONS
rockingham, VA
2018.08 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
Printing Press Operator
Lakeside Books
HARRISONBURG, VA
01.2017 - 07.2018
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Inspected machines and performed repairs.
- Distributed updated weekly report of project priorities to team members and management.
- Proofed all job orders, securing client approval prior to production.
- Employed root cause analysis to troubleshoot equipment and processing issues.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
Overview
6
6
years of professional experience
Education
Associate of Arts - Bisness Administration
UNIVERSITY OF DSCHANG
CameroonSkills
- Customer Relations
- Microsoft Word
- Active Listening
- Retail Sales Customer Service
- Technical Support
- Problem-Solving Ability
- Data Evaluation
- Calm and Professional Under Pressure
- maintain confidentiality
Summary
organized and efficient customer service representative with 5 years of work experience in customer service multi talented in handling office administration ,i am a team player have a broad knowledge of linux,ubuntu systems of administration and data entry have skills to communicate effectively witthin all stages of the organization have the ability to independently work on any project self reliable
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