Rachel Gonzalez
Plains,PA
Summary
Proficient office assistant and a highly legal assistant with 10+ years combined of office experience, specializing in administrative work,problem solving planning and optimal assistance. My unique
background in both fields provides the foundation of a self-starter whti exceptional interpersonal and organizational skills and possess a
proven history of managing multiple projects simultaneously while performing daily office operations.
Overview
12
12
years of professional experience
Work History
CLERK STENO II PUBLIC DEFENDERS OFFICE
05.2024 - Current
- Copy court files and fax documents, obtain information utilizing the office of Public Defenders computer terminals
- Answer the telephone and provide information to the office of public defender's staff, judges, law enforcement, clients and the public, take messages for Attorney
- Handle confidential matters
- Maintain a variety of office files and records
- Sending out notices, type briefs and letters assigned to attorneys
APPEAL SPECIALIST FHAS INC
01.2022 - 11.2022
- Reviewed, analyzed and processed appeals, utilized guidelines and review tools to analyze appeal information in preparation for review and determination
- Closed out appeals, conducted high level interpreting, analyzing and entering information into databases and applications.
CUSTOMER SUPPORT
NAVIENT
05.2022 - 08.2022
- Assisted customers as they navigated successful management and repayment of their loans by guiding them through their options to help them achieve account resolution while providing them with support.
Legal Assistant
Law Office of Allen A. Kobler
02.2013 - 02.2022
- Prepared documents including legal briefs, court subpoenas, spreadsheets and other office related letters, scheduled clients appointments, answered calls took notes during legal meetings and maintained the firms legal research references.
Education
BS in Criminal Justice -
Monroe College
Bronx, NYSkills
- Fluent in Spanish
- Legal research, document writing
- Case management
- Customer service
- Scheduling client interviews
- PAC filing
- Proficient in Excel, word perfect, Outlook, justice works
Personal Information
Title: Office Assistant
Timeline
CLERK STENO II PUBLIC DEFENDERS OFFICE
05.2024 - Current
CUSTOMER SUPPORT
NAVIENT
05.2022 - 08.2022
APPEAL SPECIALIST FHAS INC
01.2022 - 11.2022
Legal Assistant
Law Office of Allen A. Kobler
02.2013 - 02.2022
BS in Criminal Justice -
Monroe College
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