Jasbeth Gutierrez
Rialto,CA
Summary
- Hardworking and dependable Office Assistant offering 10+ years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support clerical operations.
Overview
12
12
years of professional experience
Work History
Office Assistant II
San Bernardino County IHSS Public Authority
San Bernardino, CA
10.2014 - 12.2022
- Answered and quickly redirected up to 2,200 calls per month.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including providers, clients, and interview candidates.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Accurately documented, researched and resolved customer service issues.
- Conducted employment verifications and investigations.
Facilitated all new-hire orientations. - Addressed and resolved general payroll-related inquires. Evaluated timecards for accuracy on regular and overtime hours.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Determined eligibility for new hire employees.
- Enrolled new hire employees into IHSS program.
- Reviewed and verified employee assigned hours.
- Processed Workers Compensation claims for entire region.
- Point of contact for IHSS Public Authority-San Bernardino County Workers Compensation questions.
Certified Nursing Assistant
Redlands Healthcare Center
Redlands, CA
01.2011 - 03.2013
- Ensured HIPAA compliance.
- Monitored vital signs, such as blood pressure and pulse.
- Documented activities and recorded information in EMR system.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Maintained accurate records of patient care, condition, progress and concerns.
- Performed clerical duties, such as word processing, data entry, answering phones, and filing.
- Scheduled patient admissions and discharges.
- Obtained information about clients' medical history, drug history, complaints, and allergies.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Corresponded with charge nurses to delegate duties
Managed 16+ patients per day. - Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents in preparing for activities and social programs.
Education
Public Safety Dispatch Certification- 120 Hours Completed - Public Safety- Dispatch
Riverside County Sheriff Ben Clark Training Center
Riverside, CA03.2014
High School Diploma -
Mira Loma Christian School
Riverside, CA05.2009
Skills
- Dedicated team player
- Strong problem solver
- Resourceful
- Paperwork filing
- Professional telephone demeanor
- Data logging
- Report preparation
- Data entry experience
- Great eye for detail
- Analytical
- Mail management
- Workers' compensation knowledge
- Report development
- Resolving customer complaints
- Case management
- Fluent in Spanish
Timeline
Office Assistant II
San Bernardino County IHSS Public Authority
10.2014 - 12.2022
Certified Nursing Assistant
Redlands Healthcare Center
01.2011 - 03.2013
Public Safety Dispatch Certification- 120 Hours Completed - Public Safety- Dispatch
Riverside County Sheriff Ben Clark Training Center
High School Diploma -
Mira Loma Christian School
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