Elizeth Castañeda Ambris
Hollister,USA
Summary
A dynamic, motivated, bilingual professional with the educational background and proven work ethic to guide and support day-to-day operations, HR management, team development, and customer satisfaction. Dedicated leader who is known for upholding compliance with internal and external policies and regulations, with the skillset to train and lead diverse individuals, evaluate team performance, influence budget planning processes, and strengthen revenue and sales performance. Out-of-the-box thinker who is comfortable working in teams or independently to ensure solutions consistently meet or exceed business goals. Strong academic qualifications, including a Bachelor of Science (B.Sc.) in Human Resources Management from San Jose State University.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Assistant II
San Benito County Behavioral Health Department
Hollister, CA
12.2024 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed inventory of office supplies and placed orders when needed.
- Collaborated with healthcare professionals to develop and implement individualized care plans, ensuring clients received appropriate resources and support for their behavioral health needs.
- Maintain informational or operational records; answer telephone and assist callers by providing information, taking messages, or routing calls to personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to multiple departments as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Account Manager, Facilities Company
Brilliant General Maintenance/Western Digital Corp
San Jose, CA
06.2023 - 12.2024
- Prioritize the delivery of exceptional client service and support while delivering high-quality account management, including maintaining consistent communication to continuously address needs for one account with 10 on-site buildings.
- Provide dynamic, high-quality leadership to two shift supervisors responsible for managing 45 staff, directly contributing to operational excellence and a cohesive team environment.
- Align objectives and bridge communications with leadership to facilitate annual budget planning and management efforts for the facility, leveraging insights to influence budgetary decisions; readjust budgets as needed in the event of exceptions and report exceptions to leadership.
- Assess work completed by junior staff to verify quality and identify opportunities for additional coaching.
- Ensure efficiency and quality of day-to-day operations by determining priorities and creating schedules.
- Mitigate risks by upholding compliance with contract requirements, including scope of services, work schedules, and cleaning duties, as well as ensuring adherence to the collective bargaining agreement due to unionized employees; interpret contracts while adhering to regulatory requirements (DER, OSHA, FLSA, EEO, ADA, etc.), and ensure team compliance with both internal and customer corporate policies (personnel, accounting, health & safety, ethical conduct, etc.).
- Leverage strong interpersonal communication skills to build positive relationship with stakeholders, including union representatives.
- Maintain budgetary compliance by overseeing and approving major purchases, auditing purchases completed by team members, and ensuring cost efficiency while purchasing supplies.
Management Trainee
Enterprise Rent-A-Car
San Jose, CA
02.2023 - 06.2023
- Earned recognition for achieving and maintaining a customer satisfaction score of 93%+, successfully ranking within the Top Five for customer service excellence regionwide on a monthly basis.
- Generated $2.5M in annual store sales and surpassed monthly sales targets consistently by employing knowledge of consultative selling, relationship building, and business development.
- Strengthened profitability by increasing revenue while minimizing expenditures.
- Spearheaded key opportunities to bolster sales and revenue generation in collaboration with colleagues.
- Delivered comprehensive leadership to six car detailers and one intern with a focus on driving morale, engagement, and collaboration, demonstrating expertise building positive and inclusive work environments.
- Charted the successful development and deployment of high-impact operational plans, directly contributing to advancing strategic goals and objectives.
Administrative Assistant & Receptionist
Western Digital Corp/Allied Universal - Corporate
San Jose, CA
03.2015 - 02.2023
- Handled an array of administrative responsibilities to support day-to-day operations and executive needs, including engaging with recruiters and hiring managers to schedule candidate interviews, issuing ID badges, deactivating access via AMAG Symmetry, and maintaining sensitive information in the E-visit database; provided direct support to the VP of Marketing, sales and HR leadership, and the CEO.
- Adapted to quickly changing priorities while greeting and facilitating the intake of 100+ visitors per day.
- Managed and coordinated complex executive calendars while protecting executive interests and time, demonstrating a strong ability to manage competing priorities and schedule appointments.
Customer Service Associate
Seasonal Associates
Milpitas, CA
11.2014 - 01.2015
- Uncovered upselling opportunities to bolster revenue while supporting peak holiday retail operations.
- Drove sales by strategizing and developing visual merchandising displays with leadership.
- Gained a deep understanding of customer needs, issues, and concerns in order to recommend relevant solutions, culminating in optimal customer satisfaction.
- Processed cash and credit transactions efficiently while maintaining meticulous attention to detail and ensuring regulatory compliance.
- Performed inventory management responsibilities, including restocking items and contributing to loss prevention efforts.
Sandwich Artist
Subway
San Jose, CA
05.2012 - 11.2014
Education
Bachelor of Science (B.Sc.) - Human Resource Management
San Jose State University
San Jose, CA12.2022
Skills
- Human Resources Management
- Performance Assessment
- Talent Acquisition
- Budget Planning
- Operations Management
- Administrative Support
- Training & Mentorship
- Labor Regulations
- Customer Service
- Team Leadership
- Union Relations
- Interviewing
- Customer service
- Positive attitude
- Dedicated team player
- Office administration
Certification
- Security Guard Card
- CPR & First Aid Certified
Hobbies and Interests
Hiking, Networking Events, Social Media, DIY Projects, Event Planning, Cooking
Awards
Enterprise Business Plan Scholarship, $1000, 2022-08-01, awarded for the best business plan
Languages
Spanish
Native or Bilingual
Websites, Portfolios, Profiles
https://www.linkedin.com/in/elizeth-castaneda-ambriz/
Timeline
Office Assistant II
San Benito County Behavioral Health Department
12.2024 - Current
Account Manager, Facilities Company
Brilliant General Maintenance/Western Digital Corp
06.2023 - 12.2024
Management Trainee
Enterprise Rent-A-Car
02.2023 - 06.2023
Administrative Assistant & Receptionist
Western Digital Corp/Allied Universal - Corporate
03.2015 - 02.2023
Customer Service Associate
Seasonal Associates
11.2014 - 01.2015
Sandwich Artist
Subway
05.2012 - 11.2014
Bachelor of Science (B.Sc.) - Human Resource Management
San Jose State University