Stephanie Batson
New Boston,Texas
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Office Manager/Senior Administrative Assistant
Autumn Wind Assisted Living
New Boston , TX
11.2021 - 07.2024
- Established and maintained filing systems to support office personnel.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Leveraged technology to recommend enhanced or optimized systems.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Processed orders for equipment and supplies within budgetary guidelines to maintain inventory control.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Directed and oversaw office personnel activities.
- Evaluated office processes to report opportunities for improvement to leadership.
- Reviewed metrics to determine integrity of qualitative data input.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Reviewed invoices for accuracy to identify cost savings.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Supervised business office staff and administrators, driving office operations.
- Monitored office inventory to maintain supply levels.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Attended and participated in continuing educational programs to optimize job performance.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Produced and distributed memos, newsletters and other forms of communication.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Provided secretarial and office management support while building cooperative working relationships.
- Composed correspondence, reports and meeting notes.
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Coordinated appointments, meetings and conferences.
- Prepared and prioritized calendars and correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Inventoried and ordered supplies for office.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Drove customer feedback to deliver information to management for corrective action.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Manager
Veterans of Foreign Wars Post 5873
New Boston, , TX
04.2016 - 05.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Entered time and attendance logs in preparation for payroll.
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Maintained adequate staffing to meet objectives within budget.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Food Safety Inspector
Usda Fsis
Lufkin, TX
06.2003 - 05.2008
- Conducted trainings for company employees on safety initiatives to comply with federal regulations.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Examined food animals before and after slaughter in meat or poultry processing facilities.
- Reported food safety violations to Board of Health.
- Reviewed food preparation to check conditions and procedures to determine safety for consumption.
- Inspected meat carefully to identify abnormal color or other factors suggesting consumption safety concerns.
- Assessed kitchen, dining areas and overall facility for compliance with laws and codes.
- Checked food storage areas, displays and equipment such as freezers and refrigerators to review temperatures, cleanliness and stock.
- Monitored cleaning methods for adherence to sanitation requirements.
- Identified diseases and problems such as airsacculitis, tumors, septicemia and other condemnable and non-condemnable conditions.
- Used HACCP principles to assess risks of different food-related items and document findings.
- Inspected products and processing procedures to assess safety for consumption and compliance with government mandates.
- Maintained visual control of condemned items until proper disposal procedures were completed.
- Monitored meat slaughtering and processing conditions to assess necessary sanitation levels.
- Maintained proper inspection, sanitation and disposal procedures to prevent contaminate food sources from being consumed.
- Notified management promptly of systemic concerns with production line and recommended improvement plans.
Education
High School Diploma -
Woodlake High School
Woodlake, CA06-1991
Some College (No Degree) - Animal Health
American River College
Sacramento, CAMaster of Science - Leadership
University of Phoenix
Tempe, AZSkills
- Payroll Management
- Records Management
- Accounts payable and receivable
- Administrative Support
- Proposal Writing
- Human Resources Management
- Account Reconciliation
- Office Management
- Expense Reporting
- Business operations management
- Financial Administration
- Event Coordination
- Workflow Planning
- Relationship Building
- Payroll and budgeting
- Training and coaching
- Human Resources
- Training and development
- Credit and collections
- Office Administration
- Invoicing and billing
- Inventory Control
Affiliations
I have been involved with the Veterans of Foreign Wars for the past 8 years. I have served as the VFW Auxiliary President Post 5873 New Boston, TX for those 8 years. We have done many things to help through out the community and within the post its self. I also served as the Auxiliary District President for 5 years and am now serving as the Auxiliary District Treasure. During the 2022-2023 Auxiliary year I served as the State Auxiliary Outreach Chairman for the State of Texas.
I am also very family centered and enjoy spending time with my family and friends who are family.
Accomplishments
- Outstanding Auxiliary President 3 yrs
- Outstanding Auxiliary District President 4 yrs
- Many 1st place awards through out my VFW career
- Employee of the month several times why at Autumn Wind
- Currently holding honors in my college courses
Certification
- TABC beverage server certificate
- TABC food handlers certificate
References
References available upon request.
Timeline
Business Office Manager/Senior Administrative Assistant
Autumn Wind Assisted Living
11.2021 - 07.2024
Manager
Veterans of Foreign Wars Post 5873
04.2016 - 05.2023
Food Safety Inspector
Usda Fsis
06.2003 - 05.2008
High School Diploma -
Woodlake High School
Some College (No Degree) - Animal Health
American River College
Master of Science - Leadership
University of Phoenix
- TABC beverage server certificate
- TABC food handlers certificate
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