Rachel Grande
25 Prospect St, Essex,CT
Summary
Highly driven and positive Customer Service Representative, focused in administration and marketing. Well-organized and creative Social Media Marketing Specialist skilled in developing marketing strategies to engage desired clients.
Overview
6
6
years of professional experience
Work History
Remote Marketing Assistant
Pilot Marketing Consultants
Plymouth, MA
04.2024 - Current
- Organized promotional events, including scheduling speakers and coordinating activities.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Assisted with the development and implementation of marketing campaigns.
Property Manager
Self Employed
Hampton Bays , NY
09.2023 - Current
- Proficient in advertising on Airbnb, Trulia, VRBO, Zillow and Facebook.
- Manage guest check-in and check-outs and communicate with guests throughout entire rental stay.
- Develop marketing plans to promote rental through various social media platforms.
Bartender
Alforno Trattoria
Old Saybrook, CT
06.2021 - 05.2024
- Greet customers and provide excellent customer service.
- Manage bar area and create seasonal cocktails, while handling inventory, and maintaining customer relationships.
- Proficient in POS systems.
Guest Service Specialist and Reservationist
Summit Mountain Rentals - Breckenridge Lodging
Breckenridge, CO
11.2020 - 05.2021
- Assisted customers in making reservations over the phone and online.
- Managed guest check-in and check-out procedures..
- Managed customer complaints and rectified issues to complete satisfaction.
Leasing Consultant
Greystar Property Management
Lakewood, CO
12.2018 - 09.2019
- Created, managed and optimized campaigns across multiple social media platforms including Facebook, Twitter, and Instagram.
- Prepared lease paperwork and obtained signatures and collected payment transactions in accounting software.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Education
High School Diploma -
Valley Regional High School
Deep River, CT06.2016
Nursing Concentration
Colby-Sawyer College
New London, NHSkills
- Outstanding Customer Service
- Knowledge of Digital Marketing and Content Creation
- Advanced in Excel and Google Sheets
- Proficient in Strategic Planning and Organization
Professional and Personal References
- Nate Kalista: Manager at Alforno Trattoria, nate@alforno.net
- Kathleen Scalzi: President and Owner of Pilot Marketing Consultants, pilotmktg1@gmail.com
- Taryn Allegra: Realtor, tarynraeallegra@gmail.com
Timeline
Remote Marketing Assistant
Pilot Marketing Consultants
04.2024 - Current
Property Manager
Self Employed
09.2023 - Current
Bartender
Alforno Trattoria
06.2021 - 05.2024
Guest Service Specialist and Reservationist
Summit Mountain Rentals - Breckenridge Lodging
11.2020 - 05.2021
Leasing Consultant
Greystar Property Management
12.2018 - 09.2019
High School Diploma -
Valley Regional High School
Nursing Concentration
Colby-Sawyer College
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