Alyssa Sweet
Phoenix,AZ
Summary
Very motivated individual with an engaging personality that is upbeat and friendly. Have been and continue to be successful at providing fast, high-quality customer service to guests in all settings and adaptable with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
Work History
Sales and Marketing Assistant
Modern Shade
Scottsdale , AZ
06.2021 - Current
- Assisted call-in customers with questions and orders.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Gathered market data, import and export analysis and trends.
- Helped organize sales events and meetings and set up spaces.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Managed customer expectations and helped navigate sales processes.
Server Shift Leader /Event Ambassador
Topgolf
Scottsdale, AZ
07.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Checked identification for minimum age for sale of alcoholic beverages.
Lead Bank Teller
Gouverneur Savings And Loan Association
Alexandria Bay, NY
06.2017 - 12.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Bartender/Server /Assistant Manager
Sunken Rock Brew Pub
Alexandria Bay, NY
07.2012 - 08.2017
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed cash and bar revenue during special promotions or sporting events.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Education
High School Diploma -
Alexandria Central High School
Alexandria Bay, NY06.2013
Skills
- Social Media Platforms
- Managing Reservations and Large Parties
- Outstanding Customer Service
- Energetic and Outgoing
- Cash Handling and Management
- Bar Operations and Logistics
Timeline
Sales and Marketing Assistant
Modern Shade
06.2021 - Current
Server Shift Leader /Event Ambassador
Topgolf
07.2020 - Current
Lead Bank Teller
Gouverneur Savings And Loan Association
06.2017 - 12.2019
Bartender/Server /Assistant Manager
Sunken Rock Brew Pub
07.2012 - 08.2017
High School Diploma -
Alexandria Central High School