Summary
Overview
Work History
Education
Skills
Timeline
Generic

RACHEL GRAVES-DOBSON

Winter Garden,FL

Summary

Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, hair and makeup, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.

Overview

10
10
years of professional experience

Work History

Front of House Employee

Disney
Orlando, Florida
06.2025 - Current
  • Greeted and welcomed guests to create a positive first impression.
  • Managed guest inquiries and resolved concerns efficiently.
  • Collaborated with team members to enhance service delivery.
  • Ensured cleanliness and organization of front-of-house areas.
  • Monitored queue times and adjusted staffing as needed.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.

Sales Representative

Dillards
Lexington, KY
11.2021 - 06.2025
  • Provided exceptional service in a fast-paced retail environment.
  • Handled cash transactions and maintained accurate register balance daily.
  • Processed returns and exchanges while adhering to company policies.
  • Communicated product knowledge to support informed customer decisions.
  • Quickly adapted to what the customer was looking for, and found a product that was to their satisfaction.
  • Demonstrated product features and benefits to enhance customer knowledge.
  • Facilitated and organized the area.
  • I balanced and managed multiple clients at once.
  • I memorized a large catalog of different brands and scents of colognes and perfumes.
  • Assisted people in finding what they were looking for, as well as clarified any questions they may have.
  • Assisted in inventory management to maintain stock levels and organization.
  • Collaborated with team members to ensure a positive shopping experience.
  • Processed transactions accurately using point-of-sale systems.
  • Resolved customer concerns swiftly to maintain satisfaction and loyalty.
  • Maintained store presentation standards through effective merchandising strategies.

Teachers Assistance

University of Kentucky
Lexington, KY
08.2022 - 10.2023
  • Teach and help facilitate over 25 students in a classroom.
  • Provided reference assistance by answering questions related to the content of archived materials via email or telephone calls.
  • Assisted teachers with classroom management, including providing assistance to individual students as needed.
  • Motivate and educate students about the UK and what the university has to offer.
  • Guide my student on the path that would be best for them.
  • Developed training materials and curricula for teachers to use in the classroom.
  • Provided assistance to teachers when needed.

Actress

Once upon a Dream Lex
Lexington, KY
01.2018 - 12.2022
  • Maintained professionalism during live performances, ensuring seamless execution of scenes.
  • Created believable characterizations by using vocal inflections, body language, and facial expressions appropriately.
  • Portrayed diverse characters in various theatrical productions for local audiences.
  • Engaged with audiences, creating immersive experiences through emotional storytelling.
  • Adapted performances based on audience feedback and director's guidance during shows.
  • Greet visitors and provide children with a chance to meet their favorite princesses.

Personal Assistant

Twisted Scissors
Lexington, KY
07.2021 - 11.2021
  • Collaborated with other corporations to obtain needed products for the shops.
  • Managed client communications through phone and email correspondence.
  • Organized appointments and maintained accurate client records.
  • Supported marketing efforts by creating promotional materials and social media content.
  • Maintained cleanliness and organization of front desk and waiting area.
  • Created his PR birthday boxes each month.
  • Maintained confidential files related to personnel records or other sensitive information.

Assistant Dance Teacher

Town and Village
Paris, KY
08.2015 - 05.2020
  • Developed notes and lesson plans for class.
  • Supported students in learning choreography and technique.
  • Maintained a safe and welcoming classroom environment.
  • Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
  • Provided guidance on costume selection, music choice, and stage makeup for upcoming performances.
  • Helped with hair and makeup for students during performances.

Education

Bachelor of Arts - Digital Media and Design, Film and Creative Writing Certificate, PA Certification

University of Kentucky
Lexington, KY
05.2024

Skills

  • Hair
  • Makeup
  • Storytelling
  • Guest relations
  • Cleanliness standards
  • Customer service
  • Maintaining ambiance
  • Inventory management
  • Problem resolution
  • Adaptability in service
  • Professional presentation
  • Multitasking and organization
  • Queue management
  • Team collaboration
  • Menu knowledge
  • Time management
  • Effective communication
  • Problem solving
  • Adaptability
  • Communication
  • Friendly, positive attitude
  • Multitasking Abilities

Timeline

Front of House Employee

Disney
06.2025 - Current

Teachers Assistance

University of Kentucky
08.2022 - 10.2023

Sales Representative

Dillards
11.2021 - 06.2025

Personal Assistant

Twisted Scissors
07.2021 - 11.2021

Actress

Once upon a Dream Lex
01.2018 - 12.2022

Assistant Dance Teacher

Town and Village
08.2015 - 05.2020

Bachelor of Arts - Digital Media and Design, Film and Creative Writing Certificate, PA Certification

University of Kentucky

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