RACHEL GREENE
Morristown,TN
Summary
Dynamic leader skilled in shift scheduling, employee training, and customer relations, ready to leverage strong communication and decision-making abilities to drive team success. Proven track record in optimizing operations and resolving issues efficiently. Seeking to contribute as a Shift Manager by enhancing productivity and supporting team growth.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Asst shift manager
Waffle House
Dandridge, USA
03.2017 - 02.2026
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Conducted regular meetings with staff members to discuss business updates and issues.
- Managed daily activities of store operations including cash handling and reconciliation.
- Communicated effectively with customers, management, and other stakeholders.
- Maintained accurate records of sales, inventory, and personnel data.
- Identified opportunities to increase productivity and efficiency within the shift team.
- Developed and implemented successful strategies to optimize shift operations.
- Initiated corrective actions when necessary to ensure adherence to company standards.
- Trained new staff on proper operational procedures and policies.
- Led by example in terms of work ethic, attitude, attendance, punctuality.
- Resolved customer complaints promptly and professionally.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Facilitated month-end closing processes, invoicing and journal entries.
- Trained staff on customer service standards and food safety procedures.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Ensured compliance with health regulations and company policies at all times.
- Assisted in maintaining a clean and organized dining area for guests.
- Ensured compliance with health and safety regulations in the workplace.
- Monitored inventory levels, restocked items as needed, and placed orders when necessary.
- Provided feedback and guidance to staff on customer service procedures.
- Trained new hires on company operations, policies, and procedures.
- Performed daily opening and closing duties including setting alarms and counting cash drawers.
Education
Business Management -
Morristown High School East
Morristown , Tn 09.1994 - 05.1999
Some College (No Degree) - Business Management
WSCC
Morristown , TNSkills
- Customer service focus
- Staff training and development
- Health and safety compliance
- Goal setting and tracking
- Employee scheduling
- Policy enforcement
- Decision-making capacity
- Workplace safety
- Employee motivation
- Sales support
- Strong leadership
- Positive attitude
- Teamwork and collaboration
- Customer service
- Teamwork
- Multitasking
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Reliability
- Effective communication
- Team leadership
- Computer skills
- Self motivation
- Decision-making
- Verbal and written communication
- Customer relations
- Work Planning and Prioritization
- Sales strategy
- Employee coaching and mentoring
- Recruitment and hiring
- Employee training
- Quality control
- Schedule management
- Profit and loss management
- Continuous improvement
- Goal setting
- Shift scheduling
References
References available upon request
Personal Information
Title: SHIFT MANAGER
Timeline
Asst shift manager
Waffle House
03.2017 - 02.2026
Business Management -
Morristown High School East
09.1994 - 05.1999
Some College (No Degree) - Business Management
WSCC