Rachel Gunn
Waynesboro ,VA
Summary
Professional in coffee industry, bringing strong commitment to quality and connection with customers. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup is expertly made. Focused on teamwork and building relationships with other employees.
Overview
9
9
years of professional experience
Work History
Production Roaster
Happ Coffee
Waynesboro, VA
04.2025 - 11.2025
- Operated roasting machines to produce high-quality coffee beans.
- Monitored roasting profiles to ensure optimal flavor development.
- Conducted quality control assessments on roasted batches for consistency.
- Collaborated with team members to maintain clean and organized workspace.
- Developed improvements in roasting processes to enhance efficiency and product quality.
- Educated staff on coffee bean characteristics, fostering a knowledgeable team capable of providing exceptional customer service.
- Conducted quality control checks to maintain consistency in taste, aroma, and appearance across all products.
- Maintained clean and well-organized work environment to ensure safety and efficiency during the roasting process.
- Enhanced coffee quality by carefully selecting and blending beans from various origins.
- Moved raw materials and finished products by hand or with help of forklifts and other equipment.
General Manager
Happ Coffee
Waynesboro, VA
08.2023 - 11.2025
- Oversaw daily operations, ensuring efficient workflow and exceptional customer service.
- Managed inventory levels, reducing waste through effective stock control practices.
- Fostered a positive work environment through open communication and team-building activities.
- Cultivated strong relationships with employees to help them succeed and feel like a valuable member of a team.
- Formulated new operational standards to make busy days run smoothly without too much stress on the team.
- Provided thoughtful guidance to staff in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launches of new menu items and seasonal drinks, communicating with the entire staff on recipes and expectations.
- Updated the POS and online ordering systems with menu changes.
- Managed all scheduling and connected individually and collectively with the team regarding time off policies, personal schedule preferences, and event needs.
- Scheduled and assisted running staff meetings.
Barista
Farmhaus Coffee Co.
Waynesboro, VA
11.2016 - 11.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated coffee brewing equipment, ensuring optimal functionality and cleanliness.
- Collaborated with team members to streamline workflow during peak hours for improved efficiency.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Maintained cleanliness of workstations in compliance with health and safety standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
High School Diploma -
North Country Union High
Newport, VT06.2014
Skills
Creating a warm and friendly atmosphere, hard work ethic, and a love of learning
Timeline
Production Roaster
Happ Coffee
04.2025 - 11.2025
General Manager
Happ Coffee
08.2023 - 11.2025
Barista
Farmhaus Coffee Co.
11.2016 - 11.2020
High School Diploma -
North Country Union High