Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Gutierrez

Apache Junction,AZ

Summary

Dynamic Environmental Services Supervisor at Banner Gateway Medical Center with a proven track record in enhancing compliance and safety protocols. Skilled in hazardous materials handling and fostering teamwork, I successfully improved staff productivity and morale while mentoring new employees. Committed to quality assurance, I streamlined operations, ensuring a clean and safe environment for all.

Overview

18
18
years of professional experience

Work History

Environmental Services Supervisor

Banner Gateway Medical Center
01.2021 - Current
  • Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
  • Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
  • Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
  • Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
  • Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
  • Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
  • Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
  • Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
  • Streamlined workflow processes for increased efficiency in managing daily cleaning operations across multiple facilities.
  • Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
  • Improved environmental compliance by developing and implementing comprehensive waste management programs.
  • Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
  • Participated in industry conferences to stay current on emerging trends in environmental services and new technologies available for implementation.
  • Trained and mentored new staff on cleaning and safety protocols.

Housekeeper Supervisor

Clean Queen
07.2010 - 01.2023
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
  • Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
  • Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
  • Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.
  • Handle any disciplinary actions of specific employees.
  • Sweeping, mopping dusting, trash removal, vacuuming, cleaning ceiling vents, restroom cleaning etc.

Sales Associate

Dots, Inc.
02.2008 - 11.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

GED -

Liberty High School
Globe, AZ
01-2000

Skills

  • Health and safety
  • Hazardous materials handling
  • Safety protocols
  • Quality assurance
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Delegating work assignments
  • Self motivation

Timeline

Environmental Services Supervisor

Banner Gateway Medical Center
01.2021 - Current

Housekeeper Supervisor

Clean Queen
07.2010 - 01.2023

Sales Associate

Dots, Inc.
02.2008 - 11.2012

GED -

Liberty High School

Similar Profiles

CREATE PROFILE
Rachel Gutierrez