Rachel Gutierrez

• Supervised environmental services teams at HonorHealth Four Peaks hospital
• Provided oversight of daily operations and staff scheduling for the environmental services department.
• Inspected housekeeping work for infection control compliance
• Trained staff on disinfecting procedures and safety practices
• Coordinated patient room cleaning and discharge turnaround
• Assigned daily cleaning routes across clinical and public areas
• Managed linen, trash, and waste removal workflows
• Responded to patient and nurse service requests promptly
• Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
• Evaluated department processes and recommended enhancements to optimize workflow.
• Analyzed operational data to pinpoint inefficiencies and propose targeted solutions.
• Oversaw the disposal of hazardous materials in accordance with local, state, and federal regulations.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Collaborated with other departments on cross-functional projects related to environmental services initiatives.
• Submitted repair requests to the maintenance team to reduce operating costs and improve energy-saving strategies.

• Supervised environmental services personnel and daily operations across medical center campuses to enhance service levels and manage expense budgets effectively. Processes and maintains records of accounts payable, supplies received, equipment maintenance, and other department business.
• Developed and maintained a competent, motivated staff through selection, scheduling, training, coaching, and performance evaluation.
• Performed daily patient rounding and inspected assigned areas to ensure hospital cleanliness standards were met.
• Collaborated with patients, nurses, and department leaders to address environmental services requests and support infection prevention initiatives.
• Recommended and implemented procedures while enforcing department policies in collaboration with leadership.
• Oversaw daily departmental functions to support staff and patient needs. and served internal customers including staff, physicians, and patients.
• Scheduled special projects and monitored equipment and furniture moves for all hospital departments while tracking inventories in software.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

• Hired and trained cleaning professionals to ensure high-quality service delivery.
• Supervised cleaning staff, emphasizing adherence to cleanliness standards and professional conduct.
• Managed disciplinary actions for employees to maintain team standards and accountability.
• Monitored cleaning activities to uphold quality standards.
• Ensuring that a first-class cleaning service is delivered to all work-related areas.
• Perform interviews and any background checks required to bring on maids, and other cleaning professionals to work.
• Scheduling cleaning services for all new and ongoing clients.

• Assigned daily duties to workers and inspected completed tasks for adherence to cleanliness standards.
• Investigated complaints about housekeeping services and equipment, implementing corrective actions to resolve issues.
• Cleaned houses by vacuuming, washing dishes, sweeping floors, laundering clothes, scrubbing counters, and dusting surfaces.
• Obtain a list of houses to be cleaned immediately, and a list of prospective move-outs or move-ins to prepare work assignments.
• Conducted orientation and in-service training to clarify policies, work procedures, and demonstrate equipment use and maintenance. Inventory stock to ensure adequate supplies.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.
• Maintained comprehensive product knowledge to effectively address customer inquiries and enhance service quality.
• Resolved customer complaints professionally, ensuring customer satisfaction and loyalty.
• Ticketed, arranged and displayed merchandise to promote sales.
• Conducted product demonstrations to highlight features and benefits.
• Processed returns, exchanges, and refunds efficiently, adhering to company policies to maintain operational integrity.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Monitored the store for potential security risks and theft incidents.