TESHA CLARK-WILLAMS
Bel Air
Summary
Experienced in operations management with expertise in supervising and developing staff, ensuring high standards in environmental services. Skilled in quality assurance, customer service, and hospital operations, ready to enhance operational efficiency and service delivery. Seeking to leverage skills as an Environmental Services Operations Manager to drive excellence in healthcare support services.
Overview
29
29
years of professional experience
Work History
Environmental Services Supervisor
Mercy Medical Center
Baltimore
11.2025 - Current
- Supervised daily cleaning operations to ensure compliance with established health and safety standards.
- Coordinated staffing schedules to optimize resource allocation and maintain service quality.
- Trained new hires on cleaning protocols, safety procedures, and equipment usage.
- Implemented effective quality assurance measures to enhance service delivery and efficiency.
- Facilitated communication between departments to address service needs and resolve issues.
- Monitored the performance of team members, providing feedback and conducting evaluations.
- Led team meetings to discuss goals, challenges, and operational improvements.
ENVIRONMENTAL SERVICE OPERATIONS MANAGER
Compass Group Crothall Healthcare-Sinai Hospital
Baltimore
01.2025 - 11.2025
- Responsible for assisting in directing and overseeing the support services operational needs of the department
- You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service
- Establishes and annually reviews standards and work procedures for all staf
- Plans work and stang schedules and areas of work to ensure adequate services are rendered
- Assists in the hiring process; interview, hiring and training of new associates
- Orients, develops, and supervises all supervisory/housekeeping staf
- Conducts regular inspections and makes recommendations to the facility
- Conducts monthly reporting of goals, accomplishments, and future plans
- Provides staf education and continuous training
- Communicates with staf, administration, and other departments
- Coordinates outside services (i.e Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)
ENVIRONMENTAL SERVICES OPERATIONS MANAGER
Compass Group Touch Point Support Services-Saint Agnes Hospital
Baltimore
03.2006 - 08.2024
- Maintain a high level of cleanliness in assigned areas
- Participate in staf selection process, interview candidates as needed
- Schedule days of, holidays, vacations, ensure facility needs are met in accordance with hours and position control
- Plan and coordinate project work, train and educate staf
- Conduct daily and environmental rounds, participate in departmental staf meetings and training courses as ofered by the company and facility
- Monitors associates attendance, complete employee evaluations, utilizes the company's QA system
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staf.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Provided employees with guidance in handling dicult problems or in resolving escalated complaints or disputes.
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
- Developed and maintained relationships with customers and vendors for successful project completion.
- Resolved conicts between employees and departments.
HOUSEKEEPING SUPERVISOR
Sodexo
Baltimore
10.2003 - 03.2006
- Reports to OB Unit Manager, supervises work activities
- Complete OR associates schedules, conduct daily environmental rounds and inspection of all areas of the OB unit to ensure compliance with established safety and sanitation standards
- Hands on training and participation required to assist in assigned areas and shifts
- Complete other assigned tasks
GENERAL RETAIL MANAGER
Faber Coe & Gregg Newsstands
Baltimore
01.2001 - 07.2003
- Responsible for two locations, accounting, bookkeeping, supervision
- Processed payroll, process banking transactions, vendor relations, merchandising
- Train and hire new employees, processed monthly and weekly sales reports
- Managed account budgets, marketed merchandise, completed evaluations, inventory control and other tasks
- Provided leadership and motivation to team members to increase productivity and eciency within the store.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer trac.
RETAIL MANAGER
W.H Smith Gift Shop
Baltimore
01.1997 - 01.2001
- Accounting, bookkeeping, supervised employees
- Processed payroll, processed bank transactions, vendor relations, merchandising
- Train and hire new employees, processed monthly and weekly sales reports
- Managed account budgets, marketed merchandise
- Led, coached, and developed retail employees to achieve sales goals.
- Created and maintained positive employee relations by building, leading, and developing quality retail team.
- Maintained accurate inventory levels by controlling damages and markdowns.
- Tracked store performance metrics such as sales goals, labor costs and shrinkage rates.
- Managed store operations, including inventory control, budgeting and nancial reporting.
- Executed and maintained visual merchandising standards consistent with company brand standards and directives.
- Ensured that all merchandise was accurately priced and properly stocked.
Education
DIPLOMA -
Dunbar Senior High School
Baltimore, MDUniversity of Maryland Eastern Shore
Queens Anne, Maryland, USSkills
- Supervising
- Housekeeping Management
- Customer Service
- Hospital Experience
- Quality Assurance
- Payroll
- Interviewing
- Workforce planning
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Workplace safety
- Team leadership
- Staff training and development
- Employee supervision
- Documentation and reporting
- Staff management
- Quality control
Timeline
Environmental Services Supervisor
Mercy Medical Center
11.2025 - Current
ENVIRONMENTAL SERVICE OPERATIONS MANAGER
Compass Group Crothall Healthcare-Sinai Hospital
01.2025 - 11.2025
ENVIRONMENTAL SERVICES OPERATIONS MANAGER
Compass Group Touch Point Support Services-Saint Agnes Hospital
03.2006 - 08.2024
HOUSEKEEPING SUPERVISOR
Sodexo
10.2003 - 03.2006
GENERAL RETAIL MANAGER
Faber Coe & Gregg Newsstands
01.2001 - 07.2003
RETAIL MANAGER
W.H Smith Gift Shop
01.1997 - 01.2001
DIPLOMA -
Dunbar Senior High School
University of Maryland Eastern Shore