Rikirah Quaye
Winston-Salem,NC
Summary
Dynamic Environmental Services Supervisor at Atrium Health Wake Forsyth Baptist Medical Center, recognized for enhancing operational efficiency through meticulous training programs and effective team engagement. Proven expertise in waste management and sanitation standards, leading initiatives that improved patient satisfaction scores and ensured compliance with health regulations.
Overview
5
5
years of professional experience
Work History
Environmental Services Supervisor
Atrium Health Wake Forsyth Baptist Medical Center
06.2024 - 06.2025
- Supervised daily operations of environmental services team, ensuring adherence to safety and quality standards.
- Implemented training programs for staff, enhancing skill development and operational efficiency.
- Monitored compliance with infection control protocols, contributing to a safe healthcare environment.
- Developed and maintained effective schedules, optimizing staff allocation to meet service demands.
- Conducted regular inspections of facilities, identifying areas for improvement in cleanliness and sanitation practices.
- Collaborated with healthcare teams to address environmental concerns and improve patient satisfaction scores.
- Led initiatives for waste management practices, promoting sustainability within the organization.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
Kitchen Assistant Manager
WSFCS
04.2022 - 06.2024
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior staff on food preparation techniques and service standards.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Collaborated with culinary team to develop seasonal menus aligning with customer preferences.
- Implemented staff scheduling strategies to optimize labor costs while maintaining service quality.
- Managed vendor relationships to ensure timely delivery of fresh ingredients and supplies.
- Led team meetings focused on performance improvement and operational best practices.
Pharmacy Representative
MLK Pharmacy
02.2020 - 02.2021
- Assisted customers with medication inquiries and product selection.
- Processed prescription orders accurately using pharmacy management software.
- Collaborated with pharmacists to ensure proper medication dispensing.
- Maintained inventory levels and organized pharmaceutical supplies efficiently.
- Educated patients on medication usage, side effects, and storage requirements.
- Supported staff in managing daily operations and customer service tasks.
- Addressed patient concerns promptly to enhance service quality and satisfaction.
- Optimized workflow processes to reduce wait times and improve overall customer experience in the pharmacy.
Education
No Degree - Health Sciences
Forsyth Technical Community College
Winston-Salem, NCHigh School Diploma -
Parkland Magnet High School
Winston-Salem, NC06-2021
Skills
- Meticulous attention to detail
- Analytical problem-solving
- Product demonstration
- Effective team engagement
- Pharmacy and client data administration
- Medication dispensing
- Confidentiality and HIPAA
- Waste management
- Sustainability initiatives
- Site remediation
- Permitting processes
- Sanitation standards
- Health and safety regulations
- Food safety standards implementation
- Culinary presentation
- Event coordination
Timeline
Environmental Services Supervisor
Atrium Health Wake Forsyth Baptist Medical Center
06.2024 - 06.2025
Kitchen Assistant Manager
WSFCS
04.2022 - 06.2024
Pharmacy Representative
MLK Pharmacy
02.2020 - 02.2021
No Degree - Health Sciences
Forsyth Technical Community College
High School Diploma -
Parkland Magnet High School