Summary
Overview
Work History
Education
Skills
Workemail
Certification
Company Trainings/Education
Timeline
Generic

Shanon Cain

Delaware,Ohio

Summary

Detail-oriented professional with exceptional communication and team leadership skills. Excels in effectively and efficiently handling multiple tasks in fast-paced environments. Proactive problem-solving abilities and expertise in process optimization. Recognized for dedication to supporting team objectives. Extensive experience in training new hires and mentoring struggling workers, contributing to overall team success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Environmental Services Supervisor

Ohio Health
06.2023 - Current
  • Worked alongside Managers and Directors to provide customer service and cleanliness for our patients and customers.
  • Completed daily rounds and inspections to insure quality and satisfaction has been met in all departments.
  • Completed bi-weekly schedules for 14 associates
  • Managed timekeeping, entering schedules, approving time off in timekeeping system
  • Assisted with corrective actions, conducted coaching's and completed note to files with associates and Managers.
  • Assisted Managers with interviews
  • Responsible for weekly supply inventory orders

Custodian

Delaware City schools
07.2018 - 06.2023
  • Knowledge of chemicals and how to properly use them
  • Knowledge in MSDS and how to read them
  • Perform all custodial duties including deep cleans in all areas
  • Stripping and waxing floors
  • knowledge in using heavy duty machinery (Tennant, floor buffer, side by side, wet vac, carpet cleaner ect)

Custodial Supervisor

Environment Control
03.2016 - 09.2018
  • Trained new hires to meet service standards
  • Completed daily inspections at 10 different sites
  • Covered call offs and completed project work
  • Responsible for supply inventory and distribution to care sites
  • Met with Property Managers to ensure ensure quality of work standard was being met

Custodian

Aramark
03.2018 - 07.2018


  • Knowledge of chemicals and how to properly use them
  • Knowledge in MSDS and how to read them
  • Perform all custodial duties including deep cleans, cleaning dorm rooms and classrooms
  • Stripping and waxing floors
  • Knowledge in using heavy duty machinery (Tennant, floor buffer, side by side, wet vac, carpet cleaner, ect)


Card Member Assistance Representative/ Peer Mentor

Discover Financial Services
10.2013 - 10.2017
  • Customer Service
  • Collections
  • Taking inbound and outbound calls on an automatic dialer phone system
  • Helping customers get on financial programs in order to successfully pay off their collections debt
  • Mentoring and training new hires
  • Scoring and grading the quality of calls

Home Health Aide

Creative Foundations
12.2012 - 10.2013
  • Helping individuals with developmental disabilities perform everyday life activities in order for them to live a safe and healthy lifestyle
  • Assisted individuals with cooking, basic cleaning, and shopping
  • Performed medication administration
  • Filing incident reports

Support Specialist

Bridges to Independence
06.2011 - 12.2012
  • Helping individuals with developmental disabilities perform everyday life activities in order for them to live a safe and healthy lifestyle
  • Assisted clients with cooking, basic cleaning, shopping, and transported to and from doctors appointments
  • Medication administration and documentation
  • Filing incident reports

Education

High School -

Delaware Hayes High School
Delaware, Ohio
01.2011

Career Center - Equine Science

Delaware Area Career Center
Delaware, Ohio
01.2011

Skills

  • Team Leadership
  • Staff Training and Development
  • Cross-Department Teamwork
  • Verbal and Written Communication
  • Adaptability and Flexibility
  • Attention to Detail

Workemail

Shanon.cain@ohiohealth.com

Certification

  • DOT Hazardous Waste Material Handling
  • HeRO Leader
  • Terminal Cleaning

Company Trainings/Education

  • HeRO Leadership
  • HRO Leadership
  • Preparing new Leaders for Success
  • Leadership 101
  • Courageous Conversations

Timeline

Environmental Services Supervisor

Ohio Health
06.2023 - Current

Custodian

Delaware City schools
07.2018 - 06.2023

Custodian

Aramark
03.2018 - 07.2018

Custodial Supervisor

Environment Control
03.2016 - 09.2018

Card Member Assistance Representative/ Peer Mentor

Discover Financial Services
10.2013 - 10.2017

Home Health Aide

Creative Foundations
12.2012 - 10.2013

Support Specialist

Bridges to Independence
06.2011 - 12.2012

Career Center - Equine Science

Delaware Area Career Center

High School -

Delaware Hayes High School

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Shanon Cain