Robert Mason
5524 Zachary Street, Las Vegas,NV
Summary
Seasoned Environmental Services Supervisor with a proven track record at St Rose Dominican Hospital San Martin campus, adept in leading teams to enhance operational efficiency and customer satisfaction. Expert in janitorial equipment and sanitization techniques, coupled with exceptional team leadership and conflict resolution skills. Achieved significant improvements in safety protocols and quality control measures.
Overview
27
27
years of professional experience
Work History
Environmental Services Supervisor
St Rose Dominican Hospital San Martin campus
Las Vegas, NV
12.2021 - Current
- Provide oversight of daily operations and staff scheduling for the environmental services department.
- Direct the implementation of safety protocols, quality control measures, and customer service initiatives to ensure compliance with regulations.
- Evaluate current processes within the department and recommend improvements where necessary.
- Resolve any customer complaints or issues quickly and efficiently while maintaining positive relationships with clients.
EVS Technician 2
St Rose Dominican Hospitals
Las Vegas, NV
07.2006 - 12.2021
- Assisted as a relief lead at both St. Rose San Martin and Siena Campus locations as needed.
- Trained new personnel in all EVS processes and procedures according to department standards.
- Executed cleaning, sanitization and organization as per standard operating procedure(SOP).
- Collected and disposed of biohazard waste according to OSHA regulations.
- understanding of proper PPE use and requirement in different assignments.
- Reported damaged property, maintenance concerns and fire and safety hazards.
- Operated and maintained cleaning equipment, performing repairs as necessary.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Security Officer
Western Arizona Medical Center
Bullhead City, AZ
03.2005 - 07.2006
- Supervised training of new security personnel.
- Observed, reported and discussed new security personnel performances with management.
- Documented security-related situations and submitted in-depth reports to hospital management.
- Enforced security regulations and escorted non-compliant individuals off property when necessary.
- Responded to all security matters and alarms on hospital premises to provide safety for patients and employees.
- Observed and documented footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- provided communication, escort and assistance to Care-flight Helicopter/Ambulance.
Environmental Services Floor Tech
Western Arizona Medical Center
Bullhead City, AZ
07.2002 - 03.2005
- Provided training and supervision for new hire personnel as requested by management
- Created my own shift schedule and reported all completed shift work to management daily.
- Completed daily/nightly time sensitive tasks to ensure the hospital work flow remained uninterrupted.
- Inventoried, maintained and ordered department cleaning supplies and equipment.
Stocker/Materials Management Food and Beverage.
Colorado Belle Casino Resort
Laughlin , NV
01.2002 - 07.2002
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- maintained proper levels of supplies and equipment for food and beverage areas of the casino.
- worked under very little to no supervision while maintaining good time management.
Arcade Attendant
Various resorts and casinos
Laughlin , NV
10.2000 - 07.2002
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
Maintenance Technician
Manpower Staffing
Bullhead City, AZ, AZ
07.2000 - 10.2000
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Implemented troubleshooting techniques to resolve issue.
Sandwich Artist
SUBWAY®Restaurants
Laughlin, Nevada
09.1998 - 10.1999
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Stocked shelves with products and supplies.
- Trained sandwich artists to apply attention to detail and commitment to quality.
Dishwasher
Dennys Restaurant
Needles , CA
01.1998 - 09.1998
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Sanitized surfaces after each use following standard sanitation practices.
- Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
Education
GED -
Mohave Community College
Bullhead City, AZ12.2005
Certification - Subject Control And Restraint/de-escalation Tactic
Defensive Tactics Institute
Las Vegas, NV06.2005
Some College (No Degree) - Basic Prerequisite Courses
Mohave Community College
Bullhead City, AZSkills
- Janitorial equipment familiarity
- Inventory supply Maintenance and management
- Floor buffing and waxing training/experience
- MSDS protocol
- Janitorial facility maintenance
- Sanitization techniques
- Proper cleaning techniques for surgical areas
- Surgical suite protocol
- Personnel training and team building
- Project planning/Execution
- Computer knowledge/skill
- Lead/Relief Leadership experience
- Skilled in waste management policy and procedures
- Documentation and reporting
- Clear communication
- Team leadership
- Conflict resolution
- Staff management
- Staff training and development
Timeline
Environmental Services Supervisor
St Rose Dominican Hospital San Martin campus
12.2021 - Current
EVS Technician 2
St Rose Dominican Hospitals
07.2006 - 12.2021
Security Officer
Western Arizona Medical Center
03.2005 - 07.2006
Environmental Services Floor Tech
Western Arizona Medical Center
07.2002 - 03.2005
Stocker/Materials Management Food and Beverage.
Colorado Belle Casino Resort
01.2002 - 07.2002
Arcade Attendant
Various resorts and casinos
10.2000 - 07.2002
Maintenance Technician
Manpower Staffing
07.2000 - 10.2000
Sandwich Artist
SUBWAY®Restaurants
09.1998 - 10.1999
Dishwasher
Dennys Restaurant
01.1998 - 09.1998
GED -
Mohave Community College
Certification - Subject Control And Restraint/de-escalation Tactic
Defensive Tactics Institute
Some College (No Degree) - Basic Prerequisite Courses
Mohave Community College
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