Samantha Polston
New Castle ,IN
Summary
Dynamic Environmental Services Supervisor at Willows of New Castle, skilled in waste management and team leadership. Enhanced operational efficiency through effective scheduling and training, fostering a culture of collaboration. Committed to maintaining hygiene standards and ensuring safety compliance, resulting in improved service quality and client satisfaction.
Overview
8
8
years of professional experience
Work History
Environmental Services Supervisor
Willows of New Castle
New Castle, IN
02.2026 - Current
- Supervised daily operations of environmental services team to ensure cleanliness and safety standards.
- Coordinated scheduling and workflow to optimize resource allocation and efficiency.
- Developed training materials to enhance team knowledge of environmental service techniques.
- Mentored new employees, fostering a culture of teamwork and accountability within the department.
- Collaborated with other departments to address environmental service needs and enhance facility operations.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
- Managed budgets effectively while ensuring adequate allocation of resources towards essential tasks.
- Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Led training in sanitation and cleaning practices.
- Stored chemicals in compliance with Name regulations.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Certified Nursing Assistant
Willows of New Castle
New Castle, IN
12.2022 - 12.2026
- Documented patient progress accurately in electronic health records for continuity of care.
- Participated in training sessions for new staff, enhancing team performance and service quality.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient areas to ensure a safe environment.
- Supported rehabilitation efforts by encouraging patients during exercises and therapies.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Certified Nursing Assistant
Stonebrooke Rehabilitation Center
New Castle, IN
08.2018 - 12.2022
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient areas to ensure a safe environment.
- Supported rehabilitation efforts by encouraging patients during exercises and therapies.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
High School Diploma -
New Castle High School
New Castle, INSkills
Waste management
Sustainability initiatives
Site remediation
Permitting processes
Budgeting and finance
Hygiene standards
Checking supplies
Teamwork
Teamwork and collaboration
Problem-solving
Customer service
Health and safety compliance
Employee work scheduling
Laundry and dry cleaning
Policy enforcement
Time management
Problem-solving abilities
Attention to detail
Multitasking
Excellent communication
Clear communication
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Decision-making
Timeline
Environmental Services Supervisor
Willows of New Castle
02.2026 - Current
Certified Nursing Assistant
Willows of New Castle
12.2022 - 12.2026
Certified Nursing Assistant
Stonebrooke Rehabilitation Center
08.2018 - 12.2022
High School Diploma -
New Castle High School