Rachel Hahn
Humble,USA
Summary
Experienced and proactive Customer Care Representative with a strong track record of delivering exceptional support, resolving issues, and staying updated on product knowledge. Skilled in leading upselling initiatives, managing databases and documents, and ensuring compliance with company policies. Known for empathetic approach, dependability, and unwavering commitment to ensuring customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Alight Solutions
02.2022 - Current
- Identify and assess customers' needs to achieve satisfaction
- Provide stellar customer support by identifying customer needs & delivering tailored solutions, increasing customer satisfaction rates
- Troubleshoot customer issues by gathering relevant data, conducting root cause analysis, and implementing action plan, reducing ticket resolution time
- Answer customer questions and successfully resolve complaints
- Provide accurate, valid and complete information by using the right methods/tools
- At first point of contact, answer questions, provide education, and solve complex issues
- Build sustainable relationships and trust with customer accounts through open and interactive communication
E-Commerce Lead
Kroger
04.2017 - 01.2022
- Ensure that the store e-Commerce department exceeds customer expectations
- Handled pickup/delivery issues
- Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
- Follow processes for streamlining collection of orders, products, checkouts and delivery
- Report inventory issues such as out of stock items to department heads in a timely manner
Education
High school diploma -
Brazoria High
Brazoria, TXSkills
- Customer service
- Windows
- Typing
- Time management
- Customer relationship management
- E-Commerce
- Databases
- Salesforce
- CRM Software
- Root Cause Analysis
- Jira
- Account Management
Certification
Life & Health Insurance License, 08/01/24, 06/30/26
Assessments
- Scheduling, 08/01/22, Proficient
- Technical support: Customer situations, 06/01/22, Proficient
- Customer focus & orientation, 10/01/21, Proficient
- Customer service, 05/01/22, Proficient
- Inside sales, 05/01/23, Proficient
- Attention to detail, 10/01/21, Proficient
- Verbal communication, 12/01/22, Proficient
- Workplace safety, 06/01/22, Proficient
- Learning agility, 05/01/22, Proficient
- Work motivation, 08/01/21, Proficient
- Sales skills, 10/01/22, Proficient
Timeline
Customer Care Representative
Alight Solutions
02.2022 - Current
E-Commerce Lead
Kroger
04.2017 - 01.2022
Life & Health Insurance License, 08/01/24, 06/30/26
High school diploma -
Brazoria High
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