Hi, I’m
Rachel Halstead
Talent Acquisition Partner/Property Operations
Jacksonville,FL
Summary
Strategic and results-driven HR and Finance professional with 10+ years of progressive leadership experience in human resources, payroll, and full-cycle accounting operations. Adept at navigating complex regulatory environments and leading initiatives across multi-site organizations. Demonstrated success in improving workforce engagement, streamlining payroll and benefits systems, and managing large-scale financial operations including budgeting, billing, and reconciliation. Known for bridging the gap between HR and Finance to align people strategies with organizational performance and profitability.
Overview
17
years of professional experience
Work History
Hillpointe
Talent Acquisition Partner- Remote/Travel (Contract)
07.2025 - Current
Job overview
- Lead full-cycle recruiting for new construction and lease-up communities, serving as a “guerrilla recruiter” by actively sourcing talent onsite and within surrounding markets.
- Build and maintain strategic partnerships with local businesses, workforce organizations, and community networks to create strong candidate pipelines.
- Partner closely with property leadership teams to understand hiring needs and ensure alignment with recruiting strategy.
- Serve as liaison between onsite property teams and the corporate recruiting team to streamline communication and improve hiring outcomes.
- Develop and implement more efficient recruiting processes to enhance workflow, candidate experience, and time-to-fill.
- Train and coach recruiters on effectively evaluating resumes against job descriptions to improve candidate quality and selection accuracy.
- Oversee reporting and track recruiting metrics to support workforce planning and operational goals.
- Support construction recruiting efforts, sourcing skilled talent to meet project timelines and staffing demands.
Klotz Group of CompaniesJacksonville, FL
HR Director
01.2024 - 03.2025
Job overview
- Oversee HR operations and strategic workforce planning for 15 subsidiaries, aligning HR policies, recruiting, and performance management with evolving business objectives.
- Direct all payroll operations across multiple business entities, conducting audits and managing compliance with Department of Labor (DOL), IRS, and internal control standards.
- Partner with accounting to monitor, reconcile, and report on employee corporate card usage, ensuring expenses are coded correctly and align with spending policies.
- Maintain complete oversight of employee insurance billing, eligibility updates, and ACA compliance, coordinating with carriers and brokers for timely processing and reporting.
- Serve as final decision-maker on annual benefits selections and negotiations, balancing employee satisfaction with cost management.
- Standardize and digitize HR functions across subsidiaries, introducing automation for onboarding, performance reviews, and personnel file management.
- Collaborate closely with executive leadership, providing data-driven insights on retention, compensation strategy, risk mitigation, and organizational design.
Supacolor
HR Business Partner / Senior Recruiter
01.2022 - 12.2023
Job overview
- Led end-to-end recruiting for 150+ roles annually across operations, sales, creative, and technical departments, consistently reducing time-to-fill through structured hiring processes.
- Acted as the face of the company for all new hires, delivering an engaging and comprehensive onboarding experience tailored for a remote-first environment.
- Managed long-term employee relationships remotely, ensuring engagement and satisfaction through consistent check-ins, coaching, and feedback loops.
- Spearheaded company-wide HRIS implementation, streamlining payroll, applicant tracking, benefits enrollment, and employee records management.
- Oversaw benefits administration including medical, dental, vision, and 401(k), and served as the primary payroll backup, ensuring error-free execution and compliance.
- Investigated performance and conduct issues, advising leadership on appropriate resolution strategies while ensuring legal compliance.
- Participated in cross-functional HR initiatives such as diversity and inclusion programs, policy reviews, and employee satisfaction projects.
Dunwoody Health & Rehabilitation CenterAtlanta, GA
HR Business Partner
10.2019 - 12.2021
Job overview
- Managed full-cycle recruitment for clinical and administrative roles, hiring over 150 employees annually and reducing new hire turnover through structured onboarding.
- Implemented a facility-wide orientation and training program, increasing early-stage retention by 20% and improving employee engagement scores.
- Maintained payroll accuracy and compliance for 300+ employees, partnering with finance to prepare for internal and external audits.
- Rolled out a new HRIS platform, centralizing all personnel data, streamlining workflows, and reducing manual entry errors.
- Led investigations into workplace complaints and employee relations issues, producing clear documentation and ensuring legal compliance.
- Championed the creation of an Employee Experience Committee that drove initiatives around recognition, wellness, and communication.
Dunwoody Health & Rehabilitation CenterAtlanta, GA
Business Office Director
01.2017 - 01.2020
Job overview
- Directed the business office for a 240-bed skilled nursing facility, overseeing billing, collections, accounts receivable, accounts payable, and Medicaid eligibility.
- Managed the full A/R cycle including aging reports, payer communication, appeals, and collections; consistently kept collections above 97% while reducing bad debt.
- Reviewed and approved vendor invoices, maintained payment schedules, and ensured all accounts payable activities aligned with budgetary controls and financial policies.
- Reconciled monthly insurance and Medicaid billing, resolved discrepancies, and supported audits through documentation and compliance reporting.
- Led monthly financial close process, preparing and submitting reports to corporate finance for revenue recognition and budget analysis.
- Maintained and audited resident trust accounts in accordance with federal guidelines, resulting in zero audit findings.
- Supervised a team of five administrative staff across billing, records, and front-desk functions, optimizing workflow and increasing departmental efficiency.
- Pre-screened patients for Medicaid and other financial assistance eligibility, guiding them through the application and documentation process.
- Managed all aspects of Medicaid billing and insurance verification for a 240-bed skilled nursing facility, ensuring timely and accurate submission of applications and claims.
- Triaged patient documentation and financial records to appropriate departments, improving workflow efficiency and reducing application delays.
- Supported intake and admission processes by confirming patient payor sources and securing necessary authorizations and financial verifications.
- Maintained strict compliance with HIPAA and other patient privacy regulations during documentation and communication processes.
Bartow County DFCSCartersville, GA
Lead Economic Support Specialist
03.2009 - 01.2017
Job overview
- Led intake and eligibility determination for Medicaid, TANF, and SNAP applicants; conducted interviews, assessed supporting documentation, and completed applications in state systems.
- Executed detailed asset searches, income verifications, and budget calculations to ensure eligibility alignment with federal and state program guidelines.
- Triaged incoming documents and applications, directing cases to appropriate internal teams for processing and follow-up.
- Maintained accurate case notes and system updates, ensuring audit readiness and privacy compliance under HIPAA.
- Identified and addressed trends in application errors and missing information, supporting improved first-pass resolution rates.
- Supported cross-functional training initiatives and case audits, improving team performance and compliance metrics.
Education
WGU
from Human Resource Management
01.2023
University Overview
Skills
- HR & Finance Leadership
- Payroll & Tax Compliance (Multi-Entity)
- Accounts Receivable & Payable
- Medicaid Billing & Eligibility
- Employee Engagement & Retention
- Talent Acquisition (High-Volume)
- Budgeting & Financial Analysis
- HRIS Implementation (Paycor, Kronos, Trinet, etc)
- Benefits Design, Billing & Administration
- Regulatory Compliance (FMLA, DOL, HIPAA, ACA)
- Remote Workforce & Multi-State Operations
- Financial Close & Reporting
Timeline
Talent Acquisition Partner- Remote/Travel (Contract)
Hillpointe
07.2025 - Current
HR Director
Klotz Group of Companies
01.2024 - 03.2025
HR Business Partner / Senior Recruiter
Supacolor
01.2022 - 12.2023
HR Business Partner
Dunwoody Health & Rehabilitation Center
10.2019 - 12.2021
Business Office Director
Dunwoody Health & Rehabilitation Center
01.2017 - 01.2020
Lead Economic Support Specialist
Bartow County DFCS
03.2009 - 01.2017
WGU
from Human Resource Management