Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Hardy

Zebulon,NC

Summary

Operations and leasing professional with over 3 years of experience in property management and utility billing. Expertise in resident relations, lease administration, and subcontractor billing management. Proficient in Yardi and Mastec billing platforms, emphasizing accuracy and compliance. Strong ability to integrate customer service with data-driven operations to achieve business objectives.

Overview

3
3
years of professional experience

Work History

Leasing Specialist

Carlisle Residential Properties
Clayton, NC
06.2024 - Current
  • Elevated social media presence through weekly content highlighting resident events, local amenities, and community updates
  • Administered lease signings and renewals for community with 366 units, concentrating on sustaining 95%+ occupancy through focused outreach and relationship development.
  • Managed all facets of move-ins, guaranteeing timely and seamless transitions for new residents, encompassing lease preparation, documentation, and community orientation.
  • Sustained precise and current lease files, resident records, and marketing materials utilizing property management software.

Operations Manager

Strategic Utilities
Zebulon, NC
10.2023 - 08.2024
  • Managed submission and processing of all invoices for subcontractors, ensuring timely compensation based on footage data from project maps.
  • Utilized Mastec billing system to input and track invoices, ensuring compliance with contract terms for large clients.
  • Oversaw billing operations for five subcontracting companies, maintaining communication and adherence to project specifications.

Assistant Property Manager

Keystone Student Living
Greenville, NC
01.2023 - 06.2024
  • Maintained accurate lease records and financial transactions for 514 residents.
  • Coordinated maintenance requests, achieving completion of repairs within 24 hours.
  • Oversaw all resident payment processes, including collections and security deposits, ensuring policy compliance.
  • Conducted financial audits and reconciliations to verify payment accuracy and uphold integrity.

Leasing Agent

Asset Living
Greenville, NC
03.2022 - 12.2022
  • Conducted property tours to highlight amenities and floor plans tailored for students, resulting in lease signings.
  • Facilitated lease signings and ensured accurate completion of all required documentation.
  • Managed leasing inquiries through phone, email, and in-person interactions, maintaining high occupancy levels throughout the year.

Education

Bachelor of Science - Business Administration, Management

East Carolina University
Greenville
05-2024

Skills

  • Marketing strategy development
  • Effective communication
  • Yardi and CRM software proficiency
  • Entrata software expertise
  • Microsoft Office suite
  • QuickBooks and MasTec knowledge

Timeline

Leasing Specialist

Carlisle Residential Properties
06.2024 - Current

Operations Manager

Strategic Utilities
10.2023 - 08.2024

Assistant Property Manager

Keystone Student Living
01.2023 - 06.2024

Leasing Agent

Asset Living
03.2022 - 12.2022

Bachelor of Science - Business Administration, Management

East Carolina University

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