Rachel Harms
administrative assistant
Champlin,MN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Banquet Server
Morrissey Hospitality Companies
02.2022 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Answered guest questions about event plans and food service choices.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
Administrative Assistant
FilmTec
11.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Managed email correspondence
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
HME Support
Reliable Medical Supply
10.2019 - 06.2021
- Working in a busy supply company offering customer and support to different areas of the company
- Work with insurance companies to verify and update policies, prior authorizations for different supplies
- Accept orders from hospitals and clinics for upcoming discharges.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Certified Medical Assistant
Minnesota Urology
07.2017 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
Certified Medical Assistant
Multicare Associates
07.2016 - 07.2017
- Worked in Occupational Health assisting with pre-employment physicals, DOT exams, work comp injuries, and special evaluations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Clinical Assistant
Smith Plastic Surgery
03.2016 - 07.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
Certified Medical Assistant, Orthopaedic Clinic
University of Minnesota Physicians, Fairview Maple Grove Medical Center
12.2012 - 02.2016
- Current duties include working in a fast paced orthopaedic office with providers who have different sub-specialties
- Typical daily duties include updating patient's EMR, getting vitals, applying different types of cast, splints and brace, drawing up injections, assisting in wound care
- Other duties include maintaining durable medical equipment, collecting records for upcoming appointments and message taking and completion.
Certified Medical Assistant
Fairview University of Minnesota
10.2011 - 12.2012
- Current duties include checking patients in, answering phones, taking messages, transferring calls
- Clinical duties include taking vitals, performing EKG's, and phlebotomy.
Certified Medical Assistant
On Assignment Temp Agency
01.2011 - 10.2011
- Assisting in a Urogynecology clinic clerical duties include answering the phones, registering new patients, message taking/retrieving and answering, arriving new patients, chart preparing, surgery scheduling, FMLA/short term disability form completion
- Clinical duties include rooming patients, educating patients on surgery preparations, medication education, assisting in various examinations urodynamic testing, urine/specimen collections and analysis, uroflow, lifestyle changes and prior authorizations, setting/ assisting with Cystoscopy procedures.
Clinical Assistant/Cast Tech
Orthopaedic Partners
01.2007 - 01.2011
- Casting as a tech doing various Upper/Lower extremity casting, splinting, and brace application/ fitting
- Clinical duties also include prepping patients for procedures including aspirations, suturing, cortisone/ Synvisc injections, toenail removals, and emergent fracture care
- Clerical duties include disability forms, handicap parking passes, prior authorizations for medications, filling out physical therapy orders, orders for radiology procedures, work status reports, calling in refill requests, and messaging.
Columbia Park Medical Group
05.2005 - 10.2006
- Departments of expertise include Dermatology, Family Practice, Urgent Care, and OB/GYN
- Clerical duties included scheduling specialty appointments for patients, preparing charts for patient appointments, mailing lab/testing results to patients, and referral verification
- Clinical duties included rooming patients/ taking vitals, prepping rooms for various exams/ procedures, assisting physician with various procedures mole removals, skin cancer treatments, lipoma removals, performing EKG's, specimen collections, immunization knowledge and administration.
Education
A.A.S. Degree in Medical Assisting -
Minnesota School of Business
Plymouth, MN06.2005
High School Diploma -
Robbinsdale Cooper High School
New Hope, MN06.1999
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Customer service focus
- Adaptive Problem Solving
- Team Collaboration
- Food safety understanding
- Tableside Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- File Organization
- Microsoft Outlook
- Computer Proficiency
- Filing
- Critical Thinking
- Scheduling
- Microsoft Office Suite
- Excel spreadsheets
- Scheduling and calendar management
- Relationship Building
- Mail handling
- Meticulous attention to detail
- Resourceful
- Event Coordination
- Meeting planning
- Confidential Document Control
- Schedule Management
- Mail distribution
- Office Equipment Maintenance
- Correspondence Writing
- Reception oversight
- Team Bonding
Accomplishments
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
Certification
- Wrap and Roll splinting Seminar, 06/01/09
- Casting Workshop, ASOP, 09/01/09
- CPR certification
- BLS recertification, 10/01/12
- CMA recertification exam, 07/01/13
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Banquet Server
Morrissey Hospitality Companies
02.2022 - Current
Administrative Assistant
FilmTec
11.2021 - Current
HME Support
Reliable Medical Supply
10.2019 - 06.2021
Certified Medical Assistant
Minnesota Urology
07.2017 - 06.2019
Certified Medical Assistant
Multicare Associates
07.2016 - 07.2017
Clinical Assistant
Smith Plastic Surgery
03.2016 - 07.2016
Certified Medical Assistant, Orthopaedic Clinic
University of Minnesota Physicians, Fairview Maple Grove Medical Center
12.2012 - 02.2016
Certified Medical Assistant
Fairview University of Minnesota
10.2011 - 12.2012
Certified Medical Assistant
On Assignment Temp Agency
01.2011 - 10.2011
Clinical Assistant/Cast Tech
Orthopaedic Partners
01.2007 - 01.2011
Columbia Park Medical Group
05.2005 - 10.2006
A.A.S. Degree in Medical Assisting -
Minnesota School of Business
High School Diploma -
Robbinsdale Cooper High School
- Wrap and Roll splinting Seminar, 06/01/09
- Casting Workshop, ASOP, 09/01/09
- CPR certification
- BLS recertification, 10/01/12
- CMA recertification exam, 07/01/13
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