Rachel Harn
Macon
Summary
Highly adaptable professional with extensive experience in customer service and teamwork. Known for resolving inquiries promptly and building lasting relationships, contributing to an enhanced client experience and operational efficiency.
Overview
9
9
years of professional experience
Work History
Caregiver
Private Care
Macon, GA
01.2023 - 04.2026
- Assisted client with daily living activities, ensuring comfort and safety.
- Provided emotional support, fostering positive relationship with client and families.
- Coordinated transportation for client to medical appointments, ensuring timely arrivals and departures.
- Administered medications accurately, maintaining compliance with care plans.
- Monitored health conditions, documenting changes and reporting to healthcare professionals.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Front Desk Associate
1842 Inn
Macon, GA
01.2022 - 01.2023
- Greeted and assisted guests, ensuring exceptional customer service experiences.
- Managed front desk operations, including check-ins, check-outs, and reservations.
- Resolved guest inquiries and concerns promptly to enhance satisfaction levels.
- Developed and maintained positive relationships with guests to encourage repeat visits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Funeral Home Assistant
Hart’s Mortuary
Macon, GA
01.2019 - 01.2021
- Assisted families in planning memorial services, ensuring personal touches reflected loved ones' lives.
- Coordinated logistics for funerals, including transportation and setup of service areas.
- Provided compassionate support to grieving families, addressing inquiries and concerns with sensitivity.
- Prepared spaces for visitations and memorial services by setting up chairs, floral displays, and multimedia equipment as needed.
- Efficiently prepared deceased bodies for viewing or burial, ensuring a professional and respectful presentation.
- Supported funeral directors in daily tasks such as scheduling services, managing paperwork, and coordinating logistics.
- Ensured compliance with state regulations by properly handling human remains during transportation or preparation procedures.
Team Member
Chic-Fil-A
Macon, GA
09.2017 - 01.2018
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently, maintaining high standards of food quality.
- Collaborated with team members to streamline service processes, enhancing overall operational efficiency.
- Trained new staff on procedures and best practices, fostering a cohesive team environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Associate of Science - Funeral Services
Ogeechee Technical College
Statesboro, GA07.2023
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Customer service
- Positive attitude
- Teamwork and collaboration
- Flexible schedule
Timeline
Caregiver
Private Care
01.2023 - 04.2026
Front Desk Associate
1842 Inn
01.2022 - 01.2023
Funeral Home Assistant
Hart’s Mortuary
01.2019 - 01.2021
Team Member
Chic-Fil-A
09.2017 - 01.2018
Associate of Science - Funeral Services
Ogeechee Technical College